Multilingual Support Specialist Connected Drive BMW
hace 2 semanas
About Us
Bosch Group is a global technology leader in the fields of mobility solutions, industrial technology, consumer goods, and energy efficiency.
Our company has a long history of innovation and commitment to quality. We strive to make life easier, safer and more enjoyable for people around the world.
Job Summary
We are seeking a highly skilled Multilingual Support Specialist to join our Connected Drive team. As a key member of our support team, you will be responsible for providing exceptional customer service to vehicle owners while ensuring compliance with program guidelines and call center standards.
Responsibilities
- Provide prompt and courteous assistance to customers via phone regarding Connected Drive-related issues, such as remote unlock, app purchases, and account setup.
- Collaborate with law enforcement agencies to resolve stolen vehicle cases following established protocols.
- Offer support on Roadside Assistance matters, including flat tires, battery issues, fuel outages, and overheating vehicles, coordinating towing services and pickup arrangements as needed.
- Demonstrate professionalism in interactions with colleagues, supervisors, and other stakeholders.
- Perform additional tasks related to the position.
Requirements
- High school diploma or equivalent required.
- 0-2 years of experience in a call center environment preferred.
- Excellent verbal and written communication skills in English (B2+ or C1 level).
- Strong customer service orientation and interpersonal skills.
- Ability to multitask and work effectively without supervision.
- Strong organizational skills, attention to detail, and ability to work in a fast-paced environment with deadlines.
Compensation and Benefits
We offer an estimated salary range of $45,000 - $65,000 per annum, depending on qualifications and experience. In addition to a competitive salary, we provide a comprehensive benefits package that includes health insurance, retirement plan, paid time off, and opportunities for career growth and professional development.
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