Multilingual Customer Service Representative for Connected Drive
hace 4 días
At the Bosch Group, we are seeking a highly skilled Multilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, ensuring their needs are met and exceeded.
Responsibilities:- Provide top-notch customer service over the phone, addressing inquiries and resolving issues related to our connected drive services
- Assist clients with account and subscription-related matters, including refunds, enrollments, changes, and updates
- Support law enforcement agencies in cases of stolen vehicles, following established protocols
- Offer assistance on topics such as remote unlock, app purchases, and mobile phone setup for our car app
Skills and Qualifications:
Requirements:
- Minimum of a High School Diploma
- At least 2 years of experience in a call center environment
Key Skills:
We Are Looking For Someone Who Is:
- Able to communicate effectively, both verbally and written
- Proficient in Microsoft Office and web-based applications
- Customer-focused and able to demonstrate empathy in situation-specific scenarios
- Strong in leadership, teamwork, communication, and organizational skills
Additional Information:
We offer a competitive salary range of $35,000 - $45,000 per annum, commensurate with experience, and a dynamic work environment that values employee growth and development. If you are passionate about delivering exceptional customer experiences and have a knack for multitasking, please apply now
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