Customer Service Representative for Pest Control
hace 16 horas
Welcome to Forterra Pest Control, a leading pest control company based in the United States. We are excited to hire a remote customer service representative who will be a core member of our team to support our customers.
This is a full-time opportunity that requires you to work from home and be fully dedicated to providing exceptional customer service. As a customer service representative, your main responsibility will be to perform administrative duties such as reviewing customer accounts, trying to collect past due balances, and reviewing service tickets.
You will also be responsible for resolving customers' concerns and working with them to find solutions to their problems. This may involve communicating with customers via phone, email, or other means to understand their concerns and provide assistance.
Minimum qualifications for this role include:
- 100% fluency in English (both written and spoken) and Spanish
- A stable and high-speed internet connection with a wired Ethernet connection
- A consistently quiet place to work
- A computer and headset that can reliably handle running multiple web programs
- The ability to learn new computer systems, processes, and programs
- The ability to learn all about pest control and related topics
- Strong customer service orientation
This position offers a competitive salary and the opportunity to work for a reputable company in the pest control industry.
Please note that occasional work on Saturdays may be required. If you are passionate about providing excellent customer service and have the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.
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