Customer Service Representative for Consumer Fulfillment

hace 2 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo
About the Role

We are seeking a skilled Customer Service Representative to join our team at Equifax. As a Product Fulfillment Senior agent, you will be responsible for delivering exceptional customer service and ensuring timely project completion.

Key Responsibilities
  • Comply with metrics and overall performance expectations
  • Analyze consumer needs through thorough analysis of credit files
  • Properly document follow-up actions for partner department's best resolution
  • Initiate and resolve research needed to provide precise information to consumers in back office work-frame
Requirements
  • Fluent French and English language skills (B2)
  • Basic knowledge of G-suite programs (25%)
  • Certified in process improvement methodology or proven experience
  • Action-oriented and results-driven individual
  • Ability to multitask and handle variety of responsibilities
  • Demonstrated strong interpersonal skills for stakeholder management
  • Exceptional work ethics
What We Offer
  • Comprehensive compensation package
  • Healthcare benefits
  • On-site doctor and paramedic services
  • Life insurance
  • Gym facilities and collaborative workspaces
  • Free transportation and parking
  • Subsidized cafeteria
  • Solidarity association
  • Organizational growth potential through online learning platform

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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