Customer Service Representative For Vehicle Support
hace 21 horas
About Bosch Group
Bosch Group is a world-leading technology and services company with operations in over 60 countries. We offer innovative solutions that shape the future of mobility, industry, and building.
Job Title: Customer Service Representative For Vehicle Support
Salary Range: $45,000 - $65,000 per year, depending on location and experience.
Job Description:
We are seeking a highly skilled Customer Service Representative to join our team in providing exceptional support to vehicle owners through phone calls. The successful candidate will be responsible for assisting customers with account and subscription-related inquiries, including refunds, enrollments, changes, and account updates. Additionally, they will provide support to the Police when a vehicle is reported stolen, following established protocols.
Responsibilities:
- Provide excellent customer service over the phone to vehicle owners according to customer package.
- Assist customers with account and subscription-related inquiries, including refunds, enrollments, changes, and account updates.
- Support the Police when a vehicle is reported stolen, following established protocols.
- Provide support to clients in topics related to Connected Drive, such as remote unlock, purchase of apps for the vehicle, setup, and connect the mobile phone to the car app.
Requirements & Skills:
To succeed in this role, you will need:
- Minimum of High School Diploma.
- 2 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office and web-based applications.
- Customer service oriented.
- Strong interpersonal skills.
- Teamwork oriented.
- Multitask.
- Demonstrate situation-specific empathy.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
Working Environment:
You will be working in a dynamic and supportive team environment, with opportunities for professional growth and development.
What We Offer:
- A competitive salary range of $45,000 - $65,000 per year.
- Opportunities for professional growth and development.
- A dynamic and supportive team environment.
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