Roadside Assistance Customer Service Representative
hace 18 horas
At Bosch, we're committed to delivering exceptional service experiences that exceed our customers' expectations. As a Roadside Assistance Customer Service Representative, you'll play a vital role in providing timely and professional support to BMW drivers who need help on the road.
Job Summary
The ideal candidate will possess excellent communication skills, both verbal and written, as well as a high level of program knowledge to provide accurate and correct advice to customers. This includes troubleshooting and problem-solving skills, with the ability to escalate issues to specialists when necessary.
Key Responsibilities:
- Answer incoming calls and provide exceptional customer service to BMW Roadside Assistance customers.
- Utilize Dealer Speed and CDC tools to access vehicle/customer information and resolve issues efficiently.
- Assume TL duties in the event that a Team Lead is not available, including providing feedback and conducting team meetings.
- Contribute to achieving Help By Phone Target goals by providing timely and effective support to customers.
Requirements:
- Minimum of High School Diploma.
- 0-2 years of experience working in a call center environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily deadlines.
About Us:
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. We leverage the latest technology and IoT solutions to develop innovative service experiences that drive customer satisfaction and loyalty.
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