Highly Skilled Support Services Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Description

We are seeking a highly skilled support services specialist to join our team at Hewlett Packard. As a key member of our support team, you will be responsible for addressing initial inquiries regarding technical problems and providing solutions.

Main Responsibilities:

  • Refer complex problems to advanced support teams
  • Record, track, and document support incidents and interactions accurately in the support ticketing system
  • Resolve technical issues through troubleshooting, research, and analysis
  • Collaborate with other functions (Delivery, Operations, D&TO) to drive resolution of operational issues of medium to high complexity
  • Consult and advise on system matters of medium complexity to internal clients at peer levels and above
  • Address and resolve complex operational issues, escalations, and challenges promptly, minimizing business disruptions

Requirements:

To succeed in this role, you should have a first-level university degree or equivalent experience, preferably in supply chain, customer service, procurement, or financial management. Additionally, you should have 3-4 years of related experience, with 1-2 years of IT systems troubleshooting and 1-2 years of IT support background preferred.

Key Skills and Qualifications:

  • Excellent communication skills (written, verbal, presentation)
  • Mastery in English and local language, as well as other languages as required
  • Developing consulting, negotiation, and influence skills
  • Solid understanding of core HP businesses and the revenue cycle
  • Superior research and analytical skills
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Proven ability to collaborate and network with other groups and functions to reach business objectives

About the Role:

This is an exciting opportunity to work with a global leader in technology and innovation. As a support services specialist, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our systems.

Salary and Benefits:

The estimated salary for this role is around $80,000 - $100,000 per annum, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings plan, and opportunities for professional development.



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Experian Consumer Services (ECS) in Costa Rica. This is a permanent hybrid role that requires expertise in operational best practices and implementing technology solutions for efficiency.About the RoleThe successful candidate will report to the Help Desk...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Overview**Hewlett Packard is seeking a Highly Skilled Technical Support Specialist to join our team. This role requires strong technical skills, excellent communication abilities, and the ability to work independently.**Responsibilities**Resolve moderately complex technical issues efficiently, utilizing proactive notification systems and collaborating...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    OverviewWe are seeking a highly skilled and detail-oriented Accounts Payable Analyst to join our team at Amazon Support Services Costa Rica Srl. As an Accounts Payable Analyst, you will play a critical role in ensuring the timely payment of invoices for LATAM countries.Key ResponsibilitiesManage tight deadlines with precision to guarantee on-time payments...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    **Job Summary:**We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Databricks. As a key member of our support organization, you will be responsible for delivering exceptional technical support to our customers.**About the Role:**In this critical role, you will work closely with our engineering and product teams...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    About This RoleHewlett Packard is seeking a highly skilled support engineer to join our team. As a support specialist, you will be responsible for resolving technical issues through troubleshooting, research, and analysis.Key ResponsibilitiesResolve system fallouts with team members in IT SupportConducts research, analyzes data, and presents solutions for...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleWe are seeking a highly skilled IT application support specialist to join our team at Citi. As a key member of our support team, you will play a critical role in providing technical support and guidance to our internal stakeholders.ResponsibilitiesKey responsibilities include:Developing and maintaining technical documentation to ensure accurate...

  • IT Support Specialist

    hace 2 meses


    San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Global Services Business. As an IT Support Specialist, you will provide technical assistance to employees and contractors, troubleshoot issues, and maintain password security and data integrity.Key ResponsibilitiesProvide Help Desk Support onsite for all client employees and...


  • San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    Job OverviewWe are seeking a highly skilled Storage and Backup Specialist to join our team in Heredia, Costa Rica. This is a great opportunity to work with cutting-edge technology and contribute to the success of our organization.Responsibilities:Design, configure, deploy, and maintain SAN and NAS solutions.Monitor storage performance, utilization, and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we're on a mission to simplify healthcare for all by leveraging data-driven insights.We're looking for a talented Technical Client Services Representative to join our team. This is a permanent home-based role in Costa Rica.Job Summary:The successful candidate will provide exceptional client software support, respond to routine and emergency...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team at Amazon Support Services Costa Rica Srl - B20.


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence, facilitating transactions, ensuring financial safety, and improving the lives of millions worldwide.Job OverviewWe are seeking a highly skilled Cash Application Specialist to join our team. This role...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company OverviewServiceNow is a leading global technology company that provides cloud-based platforms and solutions to help organizations deliver exceptional service experiences.Job DescriptionWe are seeking a highly skilled Senior Software Engineer to join our team, focusing on the integration of 3rd party systems with ServiceNow. This includes creating and...

  • IT Support Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    An esteemed Global Services Business is seeking a highly skilled IT Support Specialist to provide exceptional help desk services. This role requires advanced English communication skills and the ability to troubleshoot technical issues for clients and contractors onsite.Key Responsibilities:Provide Help Desk Support onsite for all client employees and...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    We are seeking a highly skilled Financial Services Specialist to join our team at Equifax, providing exceptional support to individuals from the USA through inbound calls.About the Role:Provide expert guidance and education regarding credit information, file interpretations, and dispute resolution.Ensure compliance with company policies and country...


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    About the RoleWe are seeking a highly skilled Helpdesk Support Specialist to join our team at JLL.


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job SummaryWe are seeking a highly skilled Payroll Operations Specialist to join our team at Amazon Support Services in Costa Rica. As a key member of our Global Payroll Operational Excellence team, you will play a vital role in driving projects, standardizing processes, and improving the customer experience.About the TeamThe Global Payroll Operational...


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    About the RoleSysco Costa Rica is seeking a highly skilled Software Developer to join our team. As a key member of our development team, you will play a critical role in designing and implementing software solutions that meet the needs of our products and platforms.


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...

  • Senior Support Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Support Specialist to join our team at Auxis. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Finance Communications Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Corporate AP team, you will be responsible for managing vendor impacting issues, including escalations management, critical vendors handling, and Amazon system and process troubleshooting with...