Customer Service Representative
hace 6 días
Unlock a Rewarding Career in Customer Service
Are you passionate about delivering exceptional customer experiences? Bill Gosling Outsourcing is seeking dedicated individuals to join our team as Customer Service Representatives in Heredia, Costa Rica.
In this role, you will engage with customers daily, addressing inquiries professionally and efficiently. You will provide detailed information about our products, resolve issues, and ensure accurate updates to customer information.
Key Responsibilities:
- Assist customers with product and service inquiries.
- Meet and exceed performance metrics consistently.
- Deliver exceptional customer satisfaction and quality support.
- Maintain customer records with accurate information.
- Interact with customers via phone, email, and other methods to update account information.
- Promote company core values and participate in initiatives.
- Perform additional tasks as assigned.
Requirements:
- Previous experience in Customer Service is an advantage.
- Proficient in English at a CEFR B2 level or higher.
- A high school diploma or equivalent is preferred.
- We offer office-based and hybrid working options, enjoying a modern office with a collaborative environment and complimentary coffee
About the Role:
- You will be a compassionate and empathetic problem-solver, possessing excellent communication and listening skills.
- Motivated to advance your career and grow with our organization.
Why Choose Us?
- Competitive monthly salary between $900-$950 USD, with performance bonuses available.
- Bonuses based on performance achievements.
- Paid day off for birthdays.
- Paid leaves for marriage and bereavement.
- Access to free counseling services.
- Transportation provided.
- Annual salary increase based on performance.
- Dental benefits available.
- Employee discounts at various restaurants, hotels, and airlines.
- Free parking for employees.
- A supportive work culture focused on learning and growth.
- Opportunities for career advancement within the organization.
About Our Company:
Bill Gosling Outsourcing offers careers in Customer Service with various shifts and full-time opportunities in our advanced call center, prioritizing a fun, inclusive, and dynamic work environment that encourages personal and professional development.
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