Senior Financial Operations Manager

hace 2 meses


San Antonio, Belén, Costa Rica SYK Costa Rica Services S.R.L A tiempo completo

The Senior Financial Analyst will be part of the Global Process Organization, ensuring the timely maintenance of finance system settings and processes according to guidelines.

The role focuses on guaranteeing the smooth operation of assigned finance cloud-based system(s), providing technical support and collaborating with various departments to enhance system functionality.

Responsibilities

  • Supporting technical and non-technical stakeholders
  • Performing audits on system access and collaborating with compliance and internal control teams
  • Ensuring internal customer satisfaction through constant communication on open service items
  • Proactively managing and resolving inquiries and requests within the support queue
  • Documenting wireframes and workflows to support requirements
  • Administering ticketing system operations
  • Assisting with cloud-based financial systems administration
  • Customizing and configuring systems to meet business requirements
  • Writing clear and concise defect reports
  • Supporting finance system implementation, upgrades, and connections with other systems

Education & Special Trainings:

  • Bachelor's degree in Business, Finance, or IS/IT required
  • Certifications on finance cloud-based systems will be a plus
  • Understanding of SQL Server and database management will be a plus
  • Programming skills in C# preferable

Qualifications & Experience:

  • Minimum three years of experience in desktop support within a corporate environment
  • Previous experience working in a fast-paced, innovative environment is highly preferred
  • Fluency in English (verbal and written) required
  • Proven experience with PowerBi and advance Microsoft excel/access is highly preferred
  • Good communication skills
  • Shared service experience is a plus


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