IT Support Agent
hace 1 semana
IT Support Technician
We are seeking an IT Support Technician to troubleshoot and implement technology solutions that meet end-user business needs in a frontline, on-site role.
Responsibilities:
This on-site position involves a variety of tasks, including but not limited to:
- Assembling equipment (Rollouts).
- Relocating equipment between floors and buildings.
- Installing equipment at workstations.
- Replacing monitors and/or telephones at customer locations.
- Providing basic technical support for EUC (End-User Computing) needs on-site.
Key Duties:
- Diagnose and troubleshoot Level 1 issues related to personal computer hardware, software, and peripherals.
- Respond to help desk inquiries and user requests regarding computer systems.
- Acknowledge user requests within defined service levels.
- Create and manage service tickets, ensuring accurate and detailed documentation.
- Maintain user information and support documentation.
- Ensure timely resolution of customer requests via the ticketing system.
- Contribute to meeting the organization's Service Level Agreements (SLAs).
Required Skills and Qualifications:
- Strong ability to develop business relationships and communicate effectively with users.
- Basic troubleshooting skills for hardware and software issues.
- Foundational knowledge of network, server, and desktop administration, including installation, upgrades, tools, and techniques.
- Customer service skills to effectively address user difficulties with PC-based tools and products.
- Ability to meet the physical requirements of general office tasks.
- Proficiency in English (both written and verbal).
-
IT Help Desk Agent
hace 6 meses
San Pedro, Costa Rica CRG Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...
-
Call Center Agent French and English
hace 6 meses
San José, Costa Rica IT France A tiempo completoJob Opportunity: Health Tech Agent (French & English) Are you passionate about technology and helping others? Join our team as a Health Tech Agent and become a vital part of our mission to provide exceptional technical support to our valued customers in the medical field! **Responsibilities**: - Ensure accurate documentation of all customer interactions...
-
Healthcare Technical Support Associate
hace 3 semanas
San José, San José, Costa Rica It France A tiempo completoJob Opportunity: Health Tech Agent (French & English)We are seeking a detail-oriented and tech-savvy individual to fill the role of a Health Tech Agent. As a member of our team, you will be responsible for providing exceptional technical support to our valued customers in the medical field.**Key Responsibilities:**• Ensure accurate documentation of all...
-
IT Support Specialist
hace 1 mes
San José, San José, Costa Rica Smith+Nephew A tiempo completoAbout the RoleAt Smith+Nephew, we're committed to designing and manufacturing technology that empowers individuals to live life to the fullest. As an IT Customer Services Agent, you'll play a vital role in ensuring the seamless operation of our desktop hardware and software resources.Key ResponsibilitiesSupport and troubleshoot desktop hardware and software...
-
Healthcare Support Specialist French and English
hace 4 semanas
San José, San José, Costa Rica It France A tiempo completoJob Opportunity: Health Tech Agent (French & English)Are you passionate about technology and helping others? As a Health Tech Agent, you will become a vital part of our mission to provide exceptional technical support to our valued customers in the medical field.**Key Responsibilities:**Ensure accurate documentation of all customer interactions in our CRM...
-
IT Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoAs a Technical Support Agent, you will be the key to ensuring the smooth operation of our organization's computer systems and infrastructure. Your primary responsibility will be to provide technical assistance and support to end-users, serving as the first point of contact for any IT-related issues or inquiries.• Collaborate with a team of IT...
-
Agente de Service Desk
hace 5 meses
San José, Costa Rica SONDA IT A tiempo completo**AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...
-
IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to Amazon Corporate employees worldwide.Key ResponsibilitiesProvide basic technical support to Amazon Corporate employees worldwide.Diagnose and troubleshoot...
-
Bilingual Tech Support Agent
hace 5 meses
San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette. **Responsibilities**: - Provide guidance and information for product...
-
IT Support Specialist
hace 1 mes
San José, San José, Costa Rica D-ploy A tiempo completoAbout D-ployD-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to industry-leading clients.Job SummaryWe are seeking a skilled IT Onsite Technician to join our team. As a key member of our technical support team, you...
-
IT Support Specialist
hace 6 meses
San José, Costa Rica WPP A tiempo completo**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
-
IT Support Technician
hace 5 meses
San José, Costa Rica MedBill A tiempo completoResponsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations. **Main Job Tasks and Responsibilities** - Shared responsibility for front-line helpdesk support. - Handle support escalations. - Assistance with remote computer deployments. - Perform...
-
IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica Medbill A tiempo completoMedbill seeks a skilled IT Support Specialist to provide second-level technical support for its technology and MSP client organizations. The ideal candidate will have a strong background in customer service and technical support, with experience in Microsoft Active Directory, Windows Server, and network concepts.Main Responsibilities:Provide front-line...
-
Customer Support Agent
hace 1 mes
San José, Costa Rica Capital Recruit A tiempo completoAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
-
IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica Encora A tiempo completoAt Encora, we are seeking a skilled IT Support Specialist to join our team as a Mid IT Support Engineer.This role offers the opportunity to work with a highly skilled technology and agile team, supporting and developing cutting-edge solutions to meet our business requirements.As a Mid IT Support Engineer, you will be responsible for providing technical...
-
IT Support Specialist
hace 1 mes
San José, San José, Costa Rica D-ploy A tiempo completoD-ploy is a leading provider of IT and Engineering Solutions with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to industry-leading clients.As a key member of our team, you will be responsible for providing technical assistance and troubleshooting support related to computer...
-
IT Support Specialist
hace 7 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is a leading business solutions provider with over 60 years of experience in the call centre industry. We have the technology and resources to help our clients grow their business.As an IT Support Specialist, you will be responsible for providing technical support to end-users within our business. You will assist in troubleshooting...
-
Technical Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Pixmob A tiempo completoAbout the Service Desk Agent RoleWe are seeking a skilled Service Desk Agent to join our team at Pixmob. As a Service Desk Agent, you will play a vital role in providing technical support and assistance to our employees.Key ResponsibilitiesProvide day-to-day technical support and assistance to employees.Monitor and respond to incoming tickets and...
-
IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica Gensler A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Gensler. As a key member of our technology support infrastructure, you will provide first-line response to end user incidents and ensure minimal downtime for our clients.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and serversAssist with...
-
IT Support Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Global Services Business. As an IT Support Specialist, you will provide technical assistance to employees and contractors, troubleshoot issues, and maintain password security and data integrity.Key ResponsibilitiesProvide Help Desk Support onsite for all client employees and...