Bilingual Tech Support Agent

hace 6 meses


San José, Costa Rica Teleperformance Costa Rica A tiempo completo

The agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette.

**Responsibilities**:

- Provide guidance and information for product inquiries.
- Process Return Merchandise Authorizations for purchases and service.
- Diagnose and resolve 2nd level technical issues efficiently and professionally. First contact resolution is the goal.
- Document all customer transactions and correspondence in the customer record on resolution of assigned service requests.

**Requirements**:

- High school degree
- Technical level in Computer Services (plus)
- 1-2 years’ experience in call center environment demonstrating professional phone skills, required.
- 1-2 years’ experience providing product technical support, is a must.

**Salary**: ₡600,000.00 - ₡650,000.00 per month



  • San José, San José, Costa Rica It France A tiempo completo

    Job Opportunity: Health Tech Agent (French & English)We are seeking a highly skilled Technical Support Specialist to join our team at It France. Key Responsibilities:Ensure accurate documentation of all customer interactions in our CRM system, following established process flows and work instructions.Act as an internal representative, advocating for...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Health-Tech Agent **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech Savvy,...


  • San José, Costa Rica IT France A tiempo completo

    Job Opportunity: Health Tech Agent (French & English) Are you passionate about technology and helping others? Join our team as a Health Tech Agent and become a vital part of our mission to provide exceptional technical support to our valued customers in the medical field! **Responsibilities**: - Ensure accurate documentation of all customer interactions...


  • San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Company OverviewTech Mahindra is a leading provider of digital transformation and business re-engineering services and solutions.SalaryThe estimated annual salary for this position is between $120,000 to $180,000, depending on location and experience.Job DescriptionWe are seeking an experienced Cloud Support Professional to join our team. As a Cloud Support...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About Us:We're Tek Experts, a tech services and support company focused on delivering specialized and unique solutions for clients. Our team is comprised of problem solvers, engagers, and creative thinkers who strive to help our customers succeed. We're part of TeKnowledge, where innovation meets purpose, and we're transforming the tech landscape...

  • Call Agent

    hace 6 meses


    San José, Costa Rica Auto Services Unlimited, Inc A tiempo completo

    **BDC/ Representante Ventas de Internet** **Compensación; negociable** **Tiepo de Empleo: Full-time/Tiempo Completos** Estas listo para tener la alegria y exito en una carrera professional que compensen sus esfuerzos? Auto Services Unlimited estan buscando agentes para que trabajen remotamente dentro nuestro departemento de Ventas / Desarrollo...


  • San José, Costa Rica Tech Mahindra A tiempo completo

    **Agente Bilingüe de Soporte Técnico (Costa Rica)** *Experiência de 5 a 6 años dando soporte técnico, Service Desk, Help Desk, etc.( Comprobable) *Nível de inglés avanzado (C1) *Disponibilidad para laborar de Lunes a Viernes en sistema hibrido en una ventana de servicio de 7 am a 7 pm. *Escolaridad Bachillerato terminado o carrera a...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (DevOps) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...


  • San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Tech Support Engineer 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level...


  • San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    About This RoleWe are seeking a highly skilled Linux Technical Support Specialist to join our team at TDCR Tech Data Costa Rica. In this role, you will provide technical support and troubleshooting services for complex issues related to OEM equipment repair, system configuration, and network infrastructure.ResponsibilitiesProvide expert-level technical...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 7 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer(Networking) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Customer Support Agent

    hace 7 meses


    San José, Costa Rica CR SPARK A tiempo completo

    **Customer Service Representative** **Objectives of this Role**: - Identify and address customer needs with the goal of completing satisfaction (First Time Resolution). - Follow the company communications guidelines and procedures. - Proactively participate with improvements for the company's efficiency. - Ability to solve problems and alleviate conflicts...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview We’re seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...


  • San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support Engineer Reporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders. Work hours: Monday-Friday, 40 hours per week Daily Schedule: Flexible daily schedule between the hours of 7am-7pm...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (MS Intune) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (App Services) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (PaaS Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...