Customer Support Agent

hace 3 meses


San José, Costa Rica Capital Recruit A tiempo completo

About the Company:

We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
  • Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
  • Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
  • Documentation: Accurately document customer interactions and resolutions in the CRM system.
  • Training and Support: Assist in creating training materials and guides for users.

Requirements:

  • Education: High school diploma or equivalent; further education or certification in customer service is a plus.
  • Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
  • Language Skills: Fluency in English (both verbal and written) is essential.
  • Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving skills and attention to detail.
  • Availability: Willingness to work in shifts to cover different time zones.


  • San José, Costa Rica Now Digital Talent A tiempo completo

    This position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services. **Responsibilities**: - Attend to customer needs using support tools and resources to provide an appropriate solution. - Maintain a basic knowledge of the customer's products and/or services. - Document details...

  • Customer Support Agent

    hace 7 meses


    San José, Costa Rica CR SPARK A tiempo completo

    **Customer Service Representative** **Objectives of this Role**: - Identify and address customer needs with the goal of completing satisfaction (First Time Resolution). - Follow the company communications guidelines and procedures. - Proactively participate with improvements for the company's efficiency. - Ability to solve problems and alleviate conflicts...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    The agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette. **Responsibilities**: - Provide guidance and information for product...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **About the Role****360Training** is seeking a Customer Support Supervisor to lead our customer support team. The ideal candidate will have a proven track record of providing exceptional customer service, coaching, and mentoring to staff.**Key Responsibilities**Provide leadership, orientation, training, coaching, and mentoring to departmental staff.Assist...


  • San José, San José, Costa Rica Stt Group A tiempo completo

    Job OverviewWe are hiring a customer service representative to support law firms in the USA. This role involves receiving and making calls, completing paperwork, and data entry as required.


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support. **Competencies**:Identify and define problems, Active Listening, and Empathy **Responsibilities** - Provide accurate, valid, and complete...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    OverviewAt 360Training, we are seeking a skilled Customer Support Team Leader to lead our team of call center agents. As a key member of our customer support department, you will be responsible for providing leadership, coaching, and mentoring to staff members.About the RoleWe are offering a competitive salary of $65,000 per annum for this position,...


  • Ubicación Rohrmoser, San José, Costa Rica Teleperformance Costa Rica S.A. A tiempo completo

    Requisitos: - English level B2- 85% - High School Degree + - Work experience + - Intermediate use of computer programs - Windows environment - Ability to type proficiently. Actividades a realizar: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will...


  • San José, San José, Costa Rica Igp Operations Ltd A tiempo completo

    About Us:We at iGaming Platform strive to create a positive and supportive work environment where our team members can grow and thrive. Our high-energy atmosphere is built on a foundation of collaboration, empathy, and a commitment to excellence. We encourage our team to take ownership of their work and to seek out challenges as opportunities for growth and...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support. **Competencies**:Identify and define problems, Active Listening, and Empathy **Responsibilities** - Provide accurate, valid, and complete...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support. **Competencies**:Identify and define problems, Active Listening, and Empathy **Responsibilities** - Provide accurate, valid, and complete...

  • Customer Support Agent

    hace 7 meses


    San José, Costa Rica iGP Operations LTD A tiempo completo

    **About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...


  • San José, Costa Rica Direct Business Solutions, Inc A tiempo completo

    **Job Posng: Sales Agent** **Company**: Direct Business Soluons **Locaon**: California, USA **Posion Type**: Full-me **About Us**: Direct Business Solutions a dynamic and innovative Call Center company dedicated to delivering top-quality services to our customers. With a strong focus on customer sasfacon and a commitment to excellence, we have become a...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Agent to join our team at Bosch Group. As a Customer Service Agent, you will be responsible for providing exceptional customer service to vehicle owners across various regions.Key ResponsibilitiesProvide top-notch customer service over the phone to resolve customer inquiries and issues in a timely...

  • Tech Support

    hace 7 meses


    San José, Costa Rica DXC Technology A tiempo completo

    Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs. **About This Role** TCSC Technical Helpdesk...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Health-Tech Agent **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech Savvy,...

  • Tech Support

    hace 6 meses


    San José, Costa Rica CRES EntServ Costa Rica, Limitada A tiempo completo

    Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview:**We are seeking a Customer Service Agent to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a Customer Service Agent, you will play a crucial role in providing exceptional service to our guests.**Key Responsibilities:- Provide personalized service to guests, responding to their needs and resolving any issues that may arise.-...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...