Key Account Manager

hace 4 semanas


San José, Costa Rica Evolution A tiempo completo
Job Description

  • Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
  • Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
  • Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
  • Representing the entire range of the Company’s products
  • Distributing and presenting information to customers about upcoming game releases and opportunities
  • Establishing and maintaining effective key account relationships
  • Act as an intermediary between internal departments and customers
  • Acting as an escalation point for customers for any issues, and drive resolution action
  • Providing root-cause analysis, driving continuous improvement and execution of solutions
  • Proactively assessing, clarifying, and validating customer needs on an ongoing basis
  • Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

Qualifications

  • 2+ years’ experience within the igaming industry, ideally within a B2B strategic role
  • Sound commercial awareness and knowledge of business development
  • Demonstrate a clear knowledge of how to generate results in a complex commercial environment
  • Experienced at effective client management at a senior level
  • Proven team management capabilities
  • Be analytical with the ability to think strategically
  • Have a genuine passion for sales, negotiation, decision-making, and problem-solving
  • Educational background in a related field would be preferred
  • Strong communication and written ability in English is essential (an additional language would be an asset)
  • Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
  • Be presentable, willing to travel and work outside of normal office hours
  • Any other ad hoc duties related to the role


Additional Information

As a valued Team Member, you will be offered the following:

  • Competitive salary
  • Exclusive career growth opportunities – multiple key roles in the studio are being filled internally only
  • An inclusive and diverse workplace, like-minded  colleagues
  • Access to Bookboon.com - e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings
  • "Grow with EVO" self-development training

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