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IT support agent
hace 1 semana
IT support technician to troubleshoot and create solutions that leverage technology to meet the end user's business needs in a frontline role.
This service is on-site and may include the following activities:
- Assembly of equipment (Rollout).
- Relocation of equipment between floors and buildings.
- Installation of equipment on stations.
- Replacement of monitor and / or telephones in place at final customer locations.
- Basic Technical Support on EUC site.
Job Level Specific Duties:
- Diagnosis and troubleshoots Level 1 problem encountered with personal computer hardware, software, and peripherals.
- Answers the help desk line and responds to users requests regarding computer systems
- Acknowledges receipts of all users requests within defined service levels
- Initiates service orders (tickets) for all users’ requests, assisting as necessary to provide appropriate information.
- Maintains user information and documentation
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Delivers results in support or achieving the organization's Service Level Agreements.
Required Skills:
- Ability to develop business relationship and communicate effectively with the user community
- Basic troubleshooting skills
- Basic understanding of the fundamentals of network, server, and desktop administration, installation, upgrades, techniques, tools, and equipment.
- Applies basic understanding of customer service techniques as required to address difficulties with PC based tools and products. Physical requirements/Working conditions.
- Ability to physically perform general office requirements.
- English proficiency
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