IT Support Specialist

hace 2 semanas


San José, San José, Costa Rica Gensler A tiempo completo
Your Role


As an IT Specialist - System Administrator you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers.

You will install hardware/software and participate in research and development to continuously improve and keep up with the IT business needs of their organization.

You will also actively resolve problems and issues with computer and server systems to limit work disruptions within the Firm, you will provide first-line response to end user incidents received via service desk requests and office operational requirements.

Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.

What You Will Do

  • Hardware installation, rack and stack, cabling, provisioning and decommission.
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
  • Coordinate with internal teams: Power and space on dependent tasks, (e.g. Network configuration on a rack that is needed for a new server).
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
  • Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
  • Perform software upgrades and patches (bios, firmware upgrades, etc.).
  • Hardware diagnosis and/or repairs, troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues, System troubleshooting with remote engineers.
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
  • Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
  • Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting nonstandard software or hardware.
  • MAC/Apple administration and support.
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
  • Responsible for capacity, storage planning, and database performance.
  • Application support.
  • Meeting room and eventbased A/V support.
  • Imaging and deployment administration.
  • Process automation.
  • Data storage and security administration assistance.
  • Telecom and mobile device support.
Your Qualifications

  • Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
  • 3 years of experience in systems administration, network administration, or Data Base experience.
  • System administration and IT certifications in: ITIL, ComptiA+, Microsoft, or other network related (CCNA) fields are a plus.
  • Experience working with Windows Server, virtualization, VMWare, or equivalent.
  • Strong knowledge of systems and networking software, hardware, and networking protocols.
  • Experience with scripting and automation tools.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
  • Knowledge of Datastores Administration
  • Panzura is a plus.
  • Familiarity with Apple MacBooks including configuration and support.
  • 100% bilingual English/Spanish, well written with excellent verbal communication skills.
  • Ability to disconnect, lift and move PC's and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
  • A proven record, performing in a dynamic, teambased, technology support environment.
  • Occasional off hours maintenance support.
  • Customer service and problemsolving skills.
  • Team oriented with attention for detail.
Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life.

Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.


As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees.

In addition, we reimburse tuition for certain eligible programs or classes. We view our prof
  • IT Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica WPP A tiempo completo

    WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets...

  • IT Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleThe IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the...

  • IT Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleSupport Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe.The success...

  • Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview:We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.Responsibilities: Assist clients with product inquiries,...

  • Wh - Senior IT Specialist

    hace 2 semanas


    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking for IT Specialists to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as San Jose, Costa Rica.General Duties and Responsibilities: Write the user manuals, programmer manuals, and all manual updates. Assist and advise in the implementation and maintenance of...

  • Buying Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Mondelēz International A tiempo completo

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.How you will contributeYou will use your in-depth process and service knowledge in your...


  • San José, San José, Costa Rica Hire IT People Inc A tiempo completo

    Role: Application Test Specialist (Tier 2)Location: 100% Remote - Can sit in Brazil, Costa Rica, El Salvador, or PeruMust-haves 3+ years of tier 2/desktop support for Windows operating systems Strong documentation and communication skills Ability to review test cases and document the error occurrences Strong internet access and ability to work fully...

  • Buying Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Mondelēz International A tiempo completo

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.How you will contributeYou will use your in-depth process and service...


  • San José, San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Summary: Responsibilities:Providing exceptional IT Services to TransPerfect employees Installing and supporting...

  • Senior IT Specialist

    hace 2 semanas


    San José, San José, Costa Rica DSV A tiempo completo

    Senior IT Specialist(Electronic Data Interchange -EDI- functions)Place of work:TBARef no:TBAJob Requirements: EDI Spec Builder tools, Knowledge of EDI endtoend process, Creating new and modifying existing technical documentation, Experience in Software development testing (UNIT, UAT, Regression) and maintain the Test documents, Ability to work independently...


  • San José, San José, Costa Rica INTEL A tiempo completo

    Dev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to their analyst...


  • San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    Description: The Solutions Support Specialist is responsible for preparing and reviewing invoices, ensuring billing accuracy, resolving issues, and maintaining records. Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all. What You'll Do:Primary responsibility includes creating, reviewing, and delivering invoices...


  • San José, San José, Costa Rica AstraZeneca A tiempo completo

    IT Finance Support AnalystLocation: Warsaw/Kuala Lumpur-Malaysia/San Jose-Costa Rica***Hybrid model: 3 days per week from the officeEnabling Units IT / Finance Engagement TeamGFS Warsaw, PolandGFS Kuala Lumpur, MalaysiaGFS San Jose, Costa RicaThe UK (Cambridge & Manchester)As part of this team you will be able to learn how the planning, management and...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a Product Support Specialist to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possibleCompetencies: Comunication Skills, Customer Advocacy, Tech Savvy,...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    Join Intel and build a better tomorrow. Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So, join us and help us create the conditions that will shape the future for decades to come. This is a technical role that will work with the End User...


  • San José, San José, Costa Rica INTEL A tiempo completo

    Join Intel and build a better tomorrow. Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So, join us and help us create the conditions that will shape the future for decades to come. This is a technical role that will work with the End User...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Description The Application Specialist will work as a consultant to understand clients issue to deliver a resolution. The Application Specialist is also a primary conduit between the client and ESI product development for issues, defects and enhancements. While working through these challenges, the Application Specialist must always focus on customer...


  • San José, San José, Costa Rica AstraZeneca A tiempo completo

    Role PurposeAstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that...


  • San José, San José, Costa Rica cloudpay A tiempo completo

    CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...