Support Specialist

hace 2 semanas


San José, San José, Costa Rica Webxloo, LLC A tiempo completo

Job Overview:
We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.

Responsibilities:

  • Assist clients with product inquiries, troubleshooting, and technical support
  • Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues
  • Maintain accurate and detailed records of customer interactions and transactions
  • Collaborate with internal teams to escalate and resolve complex customer issues
  • Stay uptodate on product knowledge in order to effectively assist customers

Skills:

  • Strong sales skills with the ability to upsell products and services
  • Experience in outbound calling is preferred
  • Bilingual proficiency in English and Spanish is a plus
  • Excellent phone etiquette with the ability to communicate clearly and professionally
  • Strong analytical skills to identify and resolve customer issues
  • Exceptional customer service skills with the ability to handle difficult situations
  • Multilingual abilities are a bonus

Salary:
From ₡600.00 per month
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