![Amzn Support Srvcs Costa Rica](https://contents.bebee.com/companies/cr/amzn-support-srvcs-costa-rica/avatar-xQQNo.png)
Training Specialist, Prime Video
hace 2 semanas
- Excellent Classroom Management and Blended Learning facilitation skills;
- Demonstrated knowledge of Adult Learning and Training Practices, especially in Technical Support contexts.
The Prime Video Training Specialist is responsible for delivery and coordination of training for New Hires, refreshers, continuous education, advanced skill and launch trainings for new services for GSS team members.
The Training Specialist collaborates directly with an Instructional Designer to develop, maintain and update training content and coordinates directly with Business Owners, L&D Manager, and Quality Managers to ensure that all training content meets the learning objectives desired while delivering on-time results.
Key job responsibilities- Facilitate Instructor-Led, On-TheJob and Blended Learning training classes for new hires, tenure population, new skills (crosstraining), feature launches, and refreshers as necessary.
- The person hired for this role must be able to utilize the Learning Management Systems and Test Practice Environments.
- Learning Plan development and implementation for lowperformance based on departments' KPIs, including coaching/mentoring as needed.
- Training administration, including administering tests and certifications, managing a training calendar, reporting on work outcomes and impact, scheduling, and partnering with Site Leadership to deliver training and other learning intervention requests.
- Development and/or localization of training content. May include modification of existing content, as well as creation of unique local content when required.
- Maintaining expertise in role by staying current on tools, process, procedures, and training techniques. Continuously gain exposure to new training methodologies, processes, software, or training techniques.
- Overall, the Training Specialist will be responsible for driving high quality training provided to Amazon employees and contractors and play a significant role in the development of a successful, effective global support team.
- Travel required: Occasional travel may be required to other sites as well as other Amazon locations.
Prime Video Global Scale Services is the one-stop shop for global creative production solutions across Prime Video and Amazon Studios.
We are creative experts at scale, and as such, we enable amplification to help our stakeholders deliver their products with ease, accuracy and bar-raising creative quality while protecting the customer experience.
- Knowledge and Expertise in the entertainment industry and services like Prime Video;
- Experience with Prime Video platform and services, general processes and procedures;
- Bachelor's degree or courses and/or certifications in Communication, Education or related field;
- 24 years of experience in a training role, including technical training, or a mix of training and coaching/mentoring experience;
- Demonstrated experience delivering or codelivering Training on any of the mentioned topics and/or skills within Amazon in the last 12 months.
-
Prime Video Catalog Specialist, Prime Video
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoOver 18+ old with Costa Rica national ID or permanent resident ID (Dimex) High School Bachelor's Degree English B2 proficiency (Read, Write & Speak) High attention to detail Avid fan of movies and tv series Technical Requirements: A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider Must be directly connected to...
-
Prime Video Catalog Specialist, Prime Video
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love...
-
Trust & Safety Sr Assoc. (Br), Prime Video
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience with ExcelPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides...
-
Prime Video
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoThe Global Scaled Services (GSS) at Prime Video is an operationally-driven team of designers, producers, QA specialists and operations managers responsible for creating and delivering high volumes of digital assets.We are looking for multiple positions to support our organizational growth in the country. We are open to hiring candidates to work out of one of...
-
Prime Video Catalog Process Expert, Prime Video
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience; 1+ years of program or project management experience; Excellent English written and verbal communication skills; Knowledge of SQL and Advanced Excel (Array and Statistical formulas); Experience using data to influence business decisions.Come build the future...
-
Digiflex Prime Video Catalog Associate, Prime Video
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of previous experience in an English contact center environment. Advanced knowledge of MS Office Excel package. Demonstrated strong analytical and logical skills. Strong verbal and written communication skills. Proven ability on internal and external stakeholder management. Proven ability to work under pressure.The primary responsibility of this...
-
Prime Video Catalog Process Expert, Prime Video Digi-Flex
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video Digi-Flex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and...
-
Content Manager, Prime Video
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of program or project management experience, managing and tackling multiple complex content projects simultaneously - you will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously; Technical writing and proofreading experience, with good verbal and written communication skills; Experience working...
-
Prime Video Catalog Quality Expert, Prime Video Digi-Flex
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video Digi-Flex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and...
-
Team Manager, Prime Video Compliance
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1 years' of experience in investigations, risk management, incident or crisis management. 1+ years' leadership experience including data analysis, change management team building and leading with and without authority. Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner,...
-
Policy Risk Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. Fluency in Spanish, English, and one of the following: Swedish, Danish or Norwegian. Proven ability to exercise judgment when policies are not well defined. High level of integrity and discretion to handle...
-
Policy Risk Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. Fluency in Spanish, English, and Italian. Proven ability to exercise judgment when policies are not well defined. High level of integrity and discretion to handle confidential information. Demonstrated...
-
Workflow Analyst I, Prime Video Trust
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of analytical field experience Experience defining requirements and using data and metrics to draw business insights Experience with SQL or ETL Analytical, numerical and mathematical skills; Written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers, as...
-
Quality Team Manager, Prime Video Trust
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoA completed Bachelor's Degree from an accredited university. Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk Management. Experience in handling quality operations for content moderation, data labeling, ecommerce. Strong proficiency in Microsoft Word,...
-
Digital Producer Prime Video, Global Scaled
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3 years of professional experience as a Digital Producer or a similar role with ad agency, design studio, production company, or internal creative operations teams Experience with all forms of digital marketing including mobile, web, and social Highly tech literate should be able to master Amazon tools quickly Selfstarting, flexible, highly organized,...
-
Training Specialist
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the...
-
Workflow Analyst I, Prime Video Trust
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are looking for an exceptional leader who...
-
Digital Producer Prime Video, Global Scaled
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5 years of professional experience as a Digital Producer or a similar role with ad agency, design studio, production company, or internal creative operations teams Experience with all forms of digital marketing including mobile, web, and social Highly tech literate should be able to master Amazon tools quickly Selfstarting, flexible, highly organized,...
-
Team Manager, Prime Video Compliance, Vcc, Vpp, Pvco
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoThe Prime Video, Compliance, Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Compliance team is on the front lines of...
-
Video Editor, Global Production Studios
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJoin an operationally-driven team of creative professionals at Prime Video!At Prime Video, we are not just another entertainment brand. We are a hub for unique and award-winning original content, a place where fans can fully immerse themselves in their favorite series and movies. Our Global Scale Services team is on the lookout for a talented Video Editor to...