Product Support Specialist

hace 2 semanas


San José, San José, Costa Rica Datasite A tiempo completo
Datasite is where deals are made.

We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.

Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment.

Job Description:

This position is a full-time, hybrid role (office is located in Heredia, Costa Rica); a few workdays in office and some working from home

Schedule is:
Monday - Friday; 7am - 4pm CST (6am-3pm local time in CR). Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds).

Essential Duties and Responsibilities:

  • Provide product support by assisting customers with simple to moderately complex questions and problems. Troubleshoot issues to resolution and directly answer user questions. Route issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
  • Assist customers in the setup and configuration of projects and features within Datasite products.
  • Provide training to customers on Datasite products via phone and web meetings through consultative discussion followed by feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using.
  • Capture all service requests, interactions, and communications in Salesforce Service Cloud.
  • Build positive relationships with customers.
  • Develop knowledge of industry and customer use cases and workflow.
  • Delight the customer through every interaction.
  • Other additional duties as may be requested from time to time.
Minimum Requirements (Education, Experience, Skills)

  • High school diploma required.
  • Expert fluency in both Spanish and English.
  • Portuguese fluency strongly preferred, but not required.
  • Strong technical aptitude and learning agility
  • 13 years previous experience in a client service or product support environment
  • Strong communication skills, especially in explaining technical terms in a way that nontechnical individuals can understand
  • Independent problem solving and troubleshooting skills
  • Ability to work well in a team collaboration environment
  • Excellent organizational skills and attention to detail
Preferred Requirements (Education, Experience, Skills)

  • Bachelor's degree in related field
  • Advanced Excel skills
  • Experience in the M&A industry
As a global organization, Datasite knows that diverse perspectives are essential to our success. We're committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.

  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a Product Support Specialist to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possibleCompetencies: Comunication Skills, Customer Advocacy, Tech Savvy,...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest...

  • Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview:We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.Responsibilities: Assist clients with product inquiries,...

  • Product Specialist

    hace 2 semanas


    San José, San José, Costa Rica Europe Express A tiempo completo

    About UsUSTO is part of the Travelopia group, which is one of the world's leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest...

  • Product Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Travelopia A tiempo completo

    Product Support Engineer:Travelopia is headquartered in the UK and is one of the world's leading specialist travel groups providing customers with unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailormade luxury holidays, yacht, and river boat charter holidays, educational and sporting based school...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of experience in data analysis and reporting, utilizing tools such as pivot tables, macros, and v-lookups Intermediate to advanced proficiency in Microsoft Excel Proficiency on English Language (written and spoken) 1+ years of experience working with operations processes and managing incidents and escalations Proven experience performing analysis...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...

  • Buying Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Mondelēz International A tiempo completo

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.How you will contributeYou will use your in-depth process and service knowledge in your...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description : At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Business Area:SupportSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source...

  • Product Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Intel A tiempo completo

    Job Description This position requires candidates to upload a resume in English, you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position. Do you possess enthusiasm to improve Customer Experience with Intel Products? Do you have the passion to...


  • San José, San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Summary: Responsibilities:Providing exceptional IT Services to TransPerfect employees Installing and supporting...


  • San José, San José, Costa Rica cloudpay A tiempo completo

    CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...


  • San José, San José, Costa Rica Encore Capital Group A tiempo completo

    About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Description:The Solutions Support Specialist will be responsible for handling invoices, ensuring accuracy, resolving billing issues, and keeping records organized.'Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.'Responsibilities: Create, review, and send out invoices for maintenance contracts and...

  • IT Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleThe IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the...


  • San José, San José, Costa Rica ZimVie A tiempo completo

    Welcome to ZimVie, a new, publicly traded global company focused on improving quality of life for our patients. Our company is founded on a legacy of established brands, medical experts and over $1B in annual revenue. We design, manufacture, and distribute a comprehensive portfolio of innovative solutions for implant dentistry, spinal surgery and bone growth...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Description The Application Specialist will work as a consultant to understand clients issue to deliver a resolution. The Application Specialist is also a primary conduit between the client and ESI product development for issues, defects and enhancements. While working through these challenges, the Application Specialist must always focus on customer...