Content Policy Specialist
hace 16 horas
About Amazon Support Services Costa Rica Srl
At Amazon, we are committed to providing a globally trusted customer experience by ensuring that our content is accurate, meaningful, and complete. Our Prime Video Trust & Safety team plays a critical role in enhancing the PV experience and protecting free speech in the digital world.
Job Summary
We are seeking a highly skilled Content Policy Specialist - Global Compliance to join our team. The successful candidate will work closely with cross-functional teams to prevent violating content from appearing on Prime Video and ensure customers can make informed viewing decisions by accurately assessing maturity ratings.
Key Responsibilities:
- Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
- Influence and execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
- Gather, analyze, and utilize relevant data to develop ways to improve the overall PV user experience.
- Research and stay up to date on key trends and suspicious patterns across policy areas.
- Participate in content calibrations.
- Review of controversial, sometimes offensive video content in line with PV's community guidelines.
- Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.
Requirements:
- Avid fan of movies and TV series.
- Comfortable working in an ambiguous and fast-paced environment.
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience identifying abuse trends or working in news or policy with a passion for international issues, including freedom of expression, online controversial content, misinformation, etc.
- Experience with SQL and spreadsheets a plus.
- Ability to critically evaluate and analyze large datasets.
- Self-starter, intellectually curious, and creative individual comfortable operating in ambiguity.
- Experience working with global teams.
- Excellent communication skills, open, collaborative, and proven team player.
- Strategic thinker with strong analytical and creative problem-solving skills.
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