Quality Assurance Specialist

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Us

Amazon Support Services Costa Rica Srl is a leading provider of entertainment content to customers around the world. We are committed to delivering high-quality experiences that exceed customer expectations.

Job Description

We are seeking an experienced Quality Assurance Specialist to join our team in Costa Rica. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our entertainment content, from ingestion to playback.

Your primary responsibility will be to facilitate the creation and execution of our Quality Management System, which involves documenting quality metrics, communicating root causes to stakeholders, and implementing risk management solutions globally.

You will also be responsible for introducing new systems and procedures that drive defect identification and reduction, verifying quality metrics, and meeting goals. Additionally, you will coach a high-performing Quality System team to meet agreed objectives and deliver best practice results.

Key Responsibilities

  • Facilitate the creation and execution of the Quality Management System
  • Document quality metrics and communicate root causes to stakeholders
  • Implement risk management solutions globally
  • Introduce new systems and procedures to drive defect identification and reduction
  • Verify quality metrics and meet goals
  • Coach a high-performing Quality System team to meet agreed objectives
  • Communicate across all levels on operations and program progress

Requirements

  • Knowledge of analytics and statistical tools such as SAS, PowerBI, SQL, and ETL DW concepts
  • Knowledge of visualization tools such as Tableau, Datazen, SSRS
  • Experience in back-office operations, escalation management, and troubleshooting environments
  • Experience managing a project portfolio, including small- to medium-sized projects
  • Six Sigma Green Belt or Lean Certification
  • Strong stakeholder management skills with the ability to present findings to groups
  • Self-starter capable of taking initiative and working with minimal direction
  • Comfortable with data analysis and detailed investigation, able to coordinate workload
  • Strong analytical ability and problem-solving skills

Benefits

We offer a competitive salary and benefits package, including medical insurance, retirement plan, and paid time off.

Join Our Team

We are passionate about delivering exceptional customer experiences and making Amazon the go-to destination for entertainment content. If you share our passion and have the skills and experience required for this role, we encourage you to apply.



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