Customer Support Specialist

hace 2 días


San José, San José, Costa Rica Convera A tiempo completo
Job Overview

We are seeking a highly skilled Customer Support Associate to join our team at Convera, the largest non-bank B2B cross-border payments company in the world.

About Convera

Convera leverages decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers. Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work.

Key Responsibilities

The ideal candidate will have 1 year's experience in a busy team in a client-facing function within the financial services sector. Key responsibilities include:

  • Leveraging a passion for excellence in customer service and customer management to embed this passion in team culture.
  • Leading by example and delivering service excellence to customers.
  • Maintaining and exceeding targets and meeting tight deadlines.
  • Identifying own development areas and training needs.
  • Building and maintaining supportive relationships with key business contacts.
Requirements and Qualifications

To be successful in this role, you will need:

  • Excellent communication and listening skills.
  • Able to network and build internal/external relationships at all levels.
  • Highly driven, with a strong desire to succeed.
  • Analytical capacity and innovative problem-solving skills.
  • A high degree of professionalism, with a confident, assertive style.
  • Ability to influence others to a desired outcome.
Benefits

We offer an abundance of competitive perks and benefits, including:

  • Market-competitive monthly gross salary: $80,000 - $120,000 per annum.
  • Opportunity to earn an annual bonus (based on role level).
  • Great career growth and development opportunities in a global organization.
  • Generous insurance (health, disability, life).
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
  • Paid volunteering opportunities (5 days per year).


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