Technical Support Engineer

hace 2 meses


San José, San José, Costa Rica Microsoft A tiempo completo
Customer Service & Support

We are looking for a Technical Support Engineer to join our Customer Service & Support team. In this role, you will be responsible for owning, troubleshooting and solving customer technical issues.

About the Role

This is an exciting opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Key Responsibilities:
  • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Participate in communities with peer delivery roles
  • Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Requirements:
  • 3+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
  • English Language: fluent in reading, writing and speaking AND Spanish
Preferred Qualifications:
  • Windows System Administration, Configuration, including a good basic understanding of Event Logs and Auditing, Performance, Resource Monitor, Troubleshooting hangs and crashes in Windows, Troubleshooting performance issues using PerfMon and other tools
  • Microsoft Technology Certifications
  • Bitlocker administration
  • Windows Shell configuration and management
  • Remote Desktop Services configuration and management
About Microsoft

At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Estimated Salary Range:

$80,000 - $110,000 per annum



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