Help Desk Operations Specialist
hace 2 meses
About the Role:
This position involves providing customer service and assisting with facilities ticket management activities, ensuring compliance with assigned service level standards.
Key Responsibilities:
- Evaluate, enter, and respond to trouble tickets.
- Enter work orders into Building Management systems.
- Communicate progress of work with facilities team members.
- Provide prompt and courteous responses to Amazon employee and client requests.
- Responsible for obtaining approvals of various requests.
- Maintain business contact information.
- Update tickets with appropriate notes.
- Assist with communications and coordination of response activity during emergencies.
- Assist with other projects/duties as directed by managers.
Requirements:
- 2+ years of experience working in a customer service environment.
- Bilingual (English/Spanish) Required.
- Ability to self-manage and maintain a high level of productivity working remotely.
- Meet highest attendance and punctuality requirements.
- Operate personal computer and demonstrate proficiency with computer software.
- Outstanding written and verbal communication skills.
- Strong attention to detail.
- Ability to prioritize and work effectively in a deadline-driven, high-volume department.
- Possess initiative to assume additional responsibilities.
- Type a minimum 60-WPM with accuracy.
- Perform basic business math.
- Experience in working collaboratively with internal and external members.
- Strong service mindset and ability to model organizational values.
- Interpersonal skills that inspire patience, flexibility, creativity, and perseverance in others.
- An appreciation of, sensitivity to, and respect for a diverse environment.
- Demonstrated success working with stakeholders at all levels of an organization.
- High School Diploma or Equivalent Required.
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