Help Desk Support Specialist
hace 3 semanas
**Company Overview**
Experian is a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.
**Job Summary**
We are seeking a skilled Help Desk Technician to join our team in Costa Rica. This is a permanent home-based role that requires excellent technical support skills, problem-solving abilities, and effective communication.
**Key Responsibilities**
Provide after-hours on-call support as scheduled and/or needed
Offer limited second-level technical support to peers in resolving complex problems
Handle escalated issues assigned by the department Manager, Supervisor, or Lead, including conference calls with internal and external clients
Recommend process improvements and technology changes within the department
Assist with training and/or cross-training of newly hired technicians or existing technicians seeking additional training
**Requirements**
High School diploma required
Minimum 1-2 years of call center experience, 1 year in technical support a plus
Problem-solving and analytical skills
Advanced English language skills, both verbal and written (85% or above)
Proven previous job stability and long-term work relationships with former employers
Ability to clear the company's pre-employment screening
Sound experience using communication tools such as MS Teams and Slack channels
Why Experian?
We offer a unique work environment that celebrates individuality, prioritizes work-life balance, and fosters professional growth. Join our team and discover the possibilities for a fulfilling career.
Benefits and Culture
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse and inclusive workplace that values everyone's unique contributions. Enjoy a range of benefits, including medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, and more.
Join Our Team
Apply today and take the first step towards a rewarding career with Experian.
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