Technical Support Specialist

hace 4 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Role Overview**

Experian is seeking a skilled Technical Support Specialist to join our Experian Data Quality North America Professional Services team. As a Technical Support Specialist, you will play a critical role in helping our clients achieve successful outcomes through both the pre- and post-sales phases of their technology investments.

**Key Responsibilities**

  • Leverage EDQ's documentation to determine the best course of action for a given issue.
  • Engage with customers and other support team members to gain an understanding of the customer's environment, contract, and goals.
  • Attempt to resolve incidents or requests on first contact when possible prior to escalating.
  • Monitor and respond to support calls within required SLA.
  • Evaluate issues by interpreting end-user's problem descriptions to determine resolution or best course of action.
  • Identify problem trends and report to supervisor for further analysis.

**Requirements**

  • 1-3 Years of Desktop Support, Help-Desk, or IT related support experience.
  • BA degree or equivalent experience desired.
  • English Level B2.
  • Strong communication and interpersonal skills.
  • Microsoft Office proficiency.
  • Analytical skills.
  • Problem solving skills.
  • Able to work non-standard business hours as required.
  • Ability to resolve issues over the phone utilizing remote control tools.
  • Communicate clearly and concisely, both orally and in writing.

**About Experian**

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We prioritize our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

**What We Offer**

We have a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

**Benefits**

Medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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