Service Desk Support Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Job Summary**

Experian is seeking a skilled Service Desk Technician to provide technical support to our global team. As a key member of our IT department, you will be responsible for resolving technical issues, escalating complex problems, and maintaining effective communication with end-users.

**Key Responsibilities**

- Provide Tier 1 support and escalate trouble tickets when required
- Manage tickets in a timely manner, including opening, updating, and closing
- Establish and maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request
- Work and interface with end-users on a daily basis, installing, configuring, and supporting client workstations and laptops
- Assist Systems Administrators, Manager, and Director in specific project tasks as directed
- Manage inventory of equipment and reimage laptops as needed
- Other tasks as assigned

**Requirements**

- High School Diploma or GED
- Ability to plan, organize, and implement projects in a timely manner
- Ability to work in a high-energy, fast-paced environment
- Ability to research, review, and act independently when needed
- Proficient in Microsoft Office Suite Professional and courteous communication skills (both oral and written skills)
- Experience with JIRA and Confluence, OKTA, and MS Active Directory a plus

**About Experian**

Experian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. We prioritize our culture and look to bring people to the team who are passionate about their jobs, easy to work with, and who continue to value team over self.

**Our Benefits**

We offer a range of benefits, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.


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