Service Desk Technician II

hace 1 semana

San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Job Summary**:

We are seeking a highly skilled Service Desk Technician II to join our Experian team. As a key member of our North American Contact Center, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:

  • Escalate trouble tickets when required
  • Manage tickets in a timely manner, including opening, updating, and closing
  • Establish and maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request
  • Work and interface with end-users on a daily basis. Install, configure, and support client workstations and laptops
  • Assist Systems Administrators, Manager and Director in specific project tasks as directed
  • Manage inventory of equipment
  • Reimage laptops as needed
  • Other tasks as assigned

Requirements:

  • High School Diploma or GED
  • Ability to plan, organize, and implement projects in a timely manner
  • Ability to work in a high energy, fast-paced environment
  • Ability to research, review and act independently when needed

Preferred Qualifications:

  • Experience working within a technology support organization
  • Analytic skills in a call center environment desired
  • Proficient in Microsoft Office Suite
  • Professional and courteous communication skills (both oral and written skills)
  • Experience with JIRA and Confluence, OKTA, and MS Active Directory a plus

About Experian:

Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Experian Consumer Services (ECS) - Careers That Define "What's the Next Big (Data) Thing" for Consumers?

What could be more exciting - personally and professionally - than being part of a disruptive business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the disruptor and market leader we pride ourselves on building new markets, and leading the pack through continuous evolution and innovation. It's a position Experian Consumer Services (ECS) has enjoyed for more than a decade and we're always looking for the talent that can help expand that lead.

**Job Description**:

This role is a Service Desk Technician supporting Experian's North American Contact Center, also known as the MCE.

**Responsibilities**:

Escalate trouble tickets when required
- Manage tickets in a timely manner, including opening, updating, and closing
- Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
- Work and interface with end-users on a daily basis. Install, configure, and support client workstations and laptops
- Assist Systems Administrators, Manager and Director in specific project tasks as directed
- Management inventory of equipment
- Reimage laptops as needed
- Other tasks as assigned

**Qualifications**:

Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures
- Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals, and excellent customer service skills
- Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by a supervisor, and escalating conflicts and issues appropriately and in a timely manner
- Ability to take directions well and follow detailed instructions
- Experience working within a technology support organization
- Analytic skills in a call center environment desired
- Proficient in Microsoft Office Suite
- Professional and courteous communication skills (both oral and written skills)
- Experience with JIRA and Confluence, OKTA, and MS Active Directory a plus

**Requirements**:

High School Diploma or GED
- Ability to plan, organize, and implement projects in a timely manner
- Ability to work in a high energy, fast-paced environment
- Ability to research, review and act independently when needed

**Additional Information**:

All your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what it's like to work for Experian by clicking here

Experian is proud to be an Equal Opportunity and Affirmative Action employer

We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.

We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what it's like to work for Experian and discover the Unexpected

  • Help Desk Technician

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Experian. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.Key ResponsibilitiesProvide technical support to clients via...

  • Process Technician II

    hace 1 mes

    San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo

    About the RoleWe are seeking a highly skilled Process Technician II to join our team at Boston Scientific. As a Process Technician II, you will be responsible for supporting the development and implementation of processes and equipment for our manufacturing operations.Key ResponsibilitiesCollect data and perform basic statistical analysis to characterize...

  • Service Desk Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Job Summary: We are seeking a highly skilled Service Desk Specialist to join our team at Infotree Global Solutions. The ideal candidate will have a strong background in IT support and be able to provide top-notch service to our clients.Key Responsibilities:Provide technical support for on-premise and cloud-based Microsoft products, including MS Office 2016,...

  • Service Desk Agent

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job Title: Service Desk AgentFujitsu is seeking a highly skilled and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing timely and effective support for their technical issues.Key Responsibilities:Provide exceptional customer service, responding to customer...

  • Service Desk Support Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Job Summary**Experian is seeking a skilled Service Desk Technician to provide technical support to our global team. As a key member of our IT department, you will be responsible for resolving technical issues, escalating complex problems, and maintaining effective communication with end-users.**Key Responsibilities**- Provide Tier 1 support and escalate...

  • Service Desk Team Member

    hace 1 día

    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Service Desk AgentAt Fujitsu, we are looking for a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and assistance to resolve their IT-related issues.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and other...

  • Service Desk Agent

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job SummaryFujitsu is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone, email, and other communication...

  • Service Desk Agent

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job SummaryFujitsu is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone, email, and other communication...

  • Service Desk Support Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Summary:**The Service Desk Analyst L1 at Auxis is the primary point of contact for users requiring IT support, providing exceptional customer service and resolving issues promptly.Key Responsibilities:Manage incident and request queues for Auxis clients, assigning tickets as neededProvide first-level contact and deliver resolutions to customer...

  • Service Desk Trainer

    hace 1 semana

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

  • Customer Service Representative II

    hace 1 semana

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock the power of data to create more opportunities for consumers, businesses, and society. Experian is the world's leading global information services company, and we're looking for a talented Customer Service Representative II to join our team.As a Customer Service Representative II, you will be responsible for handling inbound calls, interpreting...

  • Quality Assurance Calibration Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job Title: Calibration Technician IIDepartment: Quality AssuranceMain Purpose of Job: We are seeking a skilled Calibration Technician II to join our team in the Quality Assurance department. As a Calibration Technician II, you will be responsible for performing technician-level duties associated with calibration and quality assurance support.Main Job...

  • Help Desk Support Specialist

    hace 3 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Overview**Experian is a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.**Job Summary**We are seeking a skilled Help Desk Technician to join our team in Costa Rica. This is a permanent home-based role that requires excellent technical...

  • Technical Support Specialist

    hace 15 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryExperian is seeking a skilled Senior Help Desk Technician to join our team. As a key member of our Technical Support Center, you will provide high-quality support to our clients and internal teams.Key ResponsibilitiesDiagnose and resolve complex technical issues related to products and services.Provide timely and effective support via phone,...

  • Customer Support Specialist II

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Customer Support Specialist IIAbout the Role:We are seeking a highly skilled Customer Support Specialist II to join our team at Experian. As a Customer Support Specialist II, you will be responsible for providing exceptional customer service to our clients, resolving their issues in a timely and professional manner.Key Responsibilities:Respond to...

  • Senior Technical Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Senior Help Desk TechnicianJob Summary:We are seeking a highly skilled and experienced Senior Help Desk Technician to join our team at Experian. As a key member of our Technical Support Center, you will be responsible for providing exceptional technical support to our clients and internal stakeholders.Key Responsibilities:Diagnose and resolve...

  • Senior Technical Support Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Senior Help Desk TechnicianJob Summary:We are seeking a highly skilled Senior Help Desk Technician to join our team at Experian. As a key member of our Technical Support Center, you will be responsible for providing top-notch technical support to our clients and internal teams.Key Responsibilities:Diagnose and resolve complex technical issues...

  • Client Services Associate II

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Client Services Associate IIWe are seeking a highly skilled Client Services Associate II to join our team at Experian. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to...

  • Customer Service Representative

    hace 1 semana

    San Francisco, Heredia, Costa Rica Abbvie A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist II to join our team at AbbVie. As a key member of our Patient Access Support team, you will be responsible for providing exceptional customer service to patients, healthcare providers, and insurance companies.Key ResponsibilitiesInvestigate and resolve escalated issues...

  • Business Analyst II

    hace 1 semana

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Job Summary**We are seeking a highly skilled Business Analyst II to join our team at Experian. As a Business Analyst II, you will be responsible for performing detailed business and systems analysis, documenting functional and non-functional requirements in the form of user stories in Jira/Confluence.**Key Responsibilities**- Perform detailed business and...