Senior Technical Support Specialist
hace 4 semanas
Job Title: Senior Help Desk Technician
Job Summary:
We are seeking a highly skilled Senior Help Desk Technician to join our team at Experian. As a key member of our Technical Support Center, you will be responsible for providing top-notch technical support to our clients and internal teams.
Key Responsibilities:
- Diagnose and resolve complex technical issues related to products and services.
- Provide timely and effective support to clients and internal teams via phone, email, and other communication channels.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in quality assurance assessments and training programs to ensure high-quality support services.
Requirements:
- High school diploma or equivalent required.
- Minimum 3+ years of experience in technical support, with 2+ years in a leadership or supervisory role.
- Advanced English language skills, both verbal and written.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
Experian is a global leader in information services, and we offer a competitive compensation package, including medical, life, and dental insurance, as well as opportunities for professional growth and development.
About Experian:
Experian is a proud equal opportunities employer and is committed to diversity and inclusion. We believe that everyone deserves the opportunity to succeed, regardless of their background or circumstances. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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