Transformational P2P Operations Specialist

hace 17 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Introduction

At IBM, we empower professionals to build, design, code, consult and collaborate with clients to create meaningful change. As a leader in the new era of technology, our teams work together to solve complex problems and make markets.

Your Role and Responsibilities

We are seeking a Help Desk Analyst to resolve vendor or internal client P2P related queries and guarantee end-to-end resolution of tickets or queries. Key responsibilities include:

  • SAP and Service Now knowledge Description
  • Manage tickets in the Service Now tool

Required Technical and Professional Expertise

To succeed in this role, you will need:

  • Customer service advocacy skills
  • Developed computer skills (Word, Excel, Explorer, etc)
  • Professional experience in P2P or financial backgrounds

Preferred Technical and Professional Expertise

While not essential, having:

  • 1-2 years of P2P or financial background experience
  • 1-2 years of Help desk or client-facing environment experience
  • English language proficiency

About Our Business Unit

IBM Consulting is a market-leading business unit offering strategy, experience, technology and operations services to innovative companies worldwide. With deep expertise in many industries, our team collaborates with clients to accelerate their businesses through collaboration and responsible technology innovation.

Our Commitment to Diversity and Inclusion

IBM is committed to creating a diverse and inclusive environment, proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status or other characteristics.



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