Customer Success Associate
hace 2 días
As a Customer Success Associate at Microsoft, you'll be part of a diverse and dynamic team that empowers every person and organization to achieve more. Your role will involve working on real-world projects with our global teams, building community, exploring your passions, and achieving your goals.
Main Responsibilities:
- Communicate with customers to understand their issues and provide updates on the status or solution.
- Analyze complex problems and develop effective solutions to meet customer needs.
- Collaborate with cross-functional teams to resolve technical issues.
- Provide feedback to improve products and services.
- Attend case triage meetings and case discussions to collaborate and share ideas.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field with at least one semester remaining before graduation.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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