Customer Success Associate

hace 2 días


San José, San José, Costa Rica Microsoft A tiempo completo

As a Customer Success Associate at Microsoft, you'll be part of a diverse and dynamic team that empowers every person and organization to achieve more. Your role will involve working on real-world projects with our global teams, building community, exploring your passions, and achieving your goals.

Main Responsibilities:

  • Communicate with customers to understand their issues and provide updates on the status or solution.
  • Analyze complex problems and develop effective solutions to meet customer needs.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Provide feedback to improve products and services.
  • Attend case triage meetings and case discussions to collaborate and share ideas.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field with at least one semester remaining before graduation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Company Overview:Syniverse is a leading technology company that connects the world. With a strong presence globally, we develop innovative solutions to enable intelligent cars, keep devices online, and provide exceptional customer experiences.Job Description:The Associate Customer Success Manager is a key member of our customer account team responsible for...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...


  • San José, San José, Costa Rica Blue Cube Services Teletrabajo Freelance A tiempo completo

    **About the Role:**We are seeking a highly motivated and skilled Customer Success Contractor to join our team. This role involves resolving incoming questions from customers via Zendesk ticketing systems and live chat, quickly identifying and reassigning tickets that belong to other product lines, consistently tracking individual bugs and issues in Zendesk,...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    About the RoleThe Associate Customer Success Manager is a critical player in driving long-term customer success and demonstrating the value of HashiCorp's products to our customers. This role involves understanding customer goals and outcomes, developing strong rapport with user personas, and executing customer success journey milestones via prescribed...


  • San José, San José, Costa Rica Betterwho A tiempo completo

    We are hiring a client success representative for our Property Management Company.You will be working alongside a team working to support our clients in a timely and efficient manner.You will have clear support goals and report to the client success manager who sets goals with you.**Responsibilities**:- Maintaining a positive, empathetic and professional...

  • Manager, Customer Success

    hace 3 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

  • Manager, Customer Success

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    What You'll DoThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our largest customers.The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross...

  • Customer Success Manager

    hace 2 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleThe Customer Success Director will be responsible for leading a team of Strategic Account Managers, focusing on delivering exceptional customer experiences and driving growth.You will work closely with Sellers to understand their needs and preferences, identifying opportunities to improve the end-customer experience.We are looking for a...


  • San José, San José, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and...

  • Customer Success Coach

    hace 7 días


    San José, San José, Costa Rica Smartsheet A tiempo completo

    About the OpportunityWe are seeking an experienced Account Growth Specialist to join our team. As a key member of our Customer Success team, you will be responsible for ensuring customer satisfaction and successful product adoption. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively with...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    The **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...

  • Customer Success

    hace 2 semanas


    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...

  • Customer Success Engineer

    hace 3 semanas


    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job OverviewThe Enterprise Customer Success Manager plays a vital role in ensuring the scalability of Customer Success across all customer segments. This individual drives retention and adoption through risk recognition and mitigation, while continuously assessing customers to prioritize efforts.Key ResponsibilitiesMaintain a portfolio of customers and...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    Job Overview:The Customer Success Business Partner is a critical role that requires building and maintaining strong relationships with customers and internal stakeholders. This role involves developing and executing customer success plans to drive adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to drive...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    **About SentinelOne**We're defining the future of cybersecurity with our XDR platform that automatically prevents, detects, and responds to threats in real-time.Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.This allows organizations to gain full transparency into everything happening across the network at...


  • San José, San José, Costa Rica Fragrancex A tiempo completo

    Fragrancex is a leading company in the industry, and as a Customer Service Associate, you will be the first point of contact for our customers. We are looking for a pleasant, good listener, and even-tempered individual who can effectively communicate with customers to resolve their inquiries.The ideal candidate will have at least 6 months of experience...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Executive to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for ensuring customer satisfaction and driving business growth through strategic account planning and execution.Key responsibilities include:Developing and executing territory/account management...