Enterprise Customer Success Specialist

hace 6 días


San José, San José, Costa Rica Sentinelone A tiempo completo

**About SentinelOne**

We're defining the future of cybersecurity with our XDR platform that automatically prevents, detects, and responds to threats in real-time.

Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.

This allows organizations to gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We value a collaborative global culture where names are known, results are rewarded, and friendships are formed.

We're looking for a relationship expert with technical orientation to assist in managing our Enterprise customer segment.

This involves owning post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally.

You'll work alongside internal services teams and the Customer to establish critical goals, an onboarding plan, and define success criteria.

Promote product adoption with key Customer stakeholders and engage with them using our Customer Success platform and health indicators to identify and remove blockers to success and retention.

**Key Responsibilities**

  • Owning post-sales relationships with a portfolio of our largest Customers
  • Working alongside internal services teams and the Customer to establish critical goals and plans
  • Promoting product adoption with key Customer stakeholders
  • Engaging with Customers using our Customer Success platform and health indicators

**Requirements**

  • A Customer-centric approach with excellent relationship skills
  • Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
  • Adept at managing Customer expectations resulting in high Customer satisfaction
  • Proven technical skills and ability to understand Customer's challenges and advise on best practices
  • Impeccable written and verbal communication skills
  • Experience communicating with Customers from diverse cultures
  • Detail-oriented and analytical with strong team player skills


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