Enterprise Customer Success Lead
hace 2 días
Job Overview
The Enterprise Customer Success Manager plays a vital role in ensuring the scalability of Customer Success across all customer segments. This individual drives retention and adoption through risk recognition and mitigation, while continuously assessing customers to prioritize efforts.
Key Responsibilities
- Maintain a portfolio of customers and strategically prioritize their needs
- Conduct initial success calls to understand customers' business objectives and use cases
- Develop high-level Success Plans that track milestones and progress against shared metrics
- Identify resources for customer self-service and encourage its use
- Monitor Customer Health Score and intervene as needed to mitigate churn risks and drive consumption
Requirements
- 5+ years of experience in customer success, account management, consulting or similar roles (SaaS experience preferred)
- BA/BS or equivalent educational background
- Knowledge of Data Management, Data Warehouse, Cloud, Enterprise Application Integration, and Database preferred
- Excellent communication and interpersonal skills
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