Enterprise Customer Success Lead

hace 2 días


San José, San José, Costa Rica Cloudera A tiempo completo

Job Overview

The Enterprise Customer Success Manager plays a vital role in ensuring the scalability of Customer Success across all customer segments. This individual drives retention and adoption through risk recognition and mitigation, while continuously assessing customers to prioritize efforts.

Key Responsibilities

  • Maintain a portfolio of customers and strategically prioritize their needs
  • Conduct initial success calls to understand customers' business objectives and use cases
  • Develop high-level Success Plans that track milestones and progress against shared metrics
  • Identify resources for customer self-service and encourage its use
  • Monitor Customer Health Score and intervene as needed to mitigate churn risks and drive consumption

Requirements

  • 5+ years of experience in customer success, account management, consulting or similar roles (SaaS experience preferred)
  • BA/BS or equivalent educational background
  • Knowledge of Data Management, Data Warehouse, Cloud, Enterprise Application Integration, and Database preferred
  • Excellent communication and interpersonal skills


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    **About SentinelOne**We're defining the future of cybersecurity with our XDR platform that automatically prevents, detects, and responds to threats in real-time.Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.This allows organizations to gain full transparency into everything happening across the network at...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job DescriptionThe Enterprise Customer Success Manager is responsible for ensuring the scalability of Customer Success across all customer segments. This role requires a strong understanding of customer needs and the ability to develop strategies to drive retention and adoption.Main TasksMaintain a portfolio of customers and prioritize their needsConduct...

  • Customer Success Manager

    hace 4 semanas


    San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Customer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...

  • Customer Success Coach

    hace 7 días


    San José, San José, Costa Rica Smartsheet A tiempo completo

    About the OpportunityWe are seeking an experienced Account Growth Specialist to join our team. As a key member of our Customer Success team, you will be responsible for ensuring customer satisfaction and successful product adoption. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively with...


  • San José, San José, Costa Rica Enterprise Software Solutions A tiempo completo

    **We advocate for a human-centered approach in addressing technological challenges**Optimizing resource utilization is the top cloud challenge at 42%.This is extremely hard for many organizations, as they tend to overprovision to allow for future scaleWe are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...

  • Manager, Customer Success

    hace 3 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

  • Manager, Customer Success

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

  • Customer Success Manager

    hace 2 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    About the RoleThe Associate Customer Success Manager is a critical player in driving long-term customer success and demonstrating the value of HashiCorp's products to our customers. This role involves understanding customer goals and outcomes, developing strong rapport with user personas, and executing customer success journey milestones via prescribed...


  • San José, San José, Costa Rica Appvance A tiempo completo

    This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, Appvance is seeking a Customer Success Manager to...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a results-driven team player to join us as Digital Customer Success Manager to be the voice of the customer, delivering an excellent post-sales experience by building trust, focusing on value, and enabling alignment across the organization.You will serve as a trusted advisor to multiple accounts, guaranteeing their satisfaction and...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job SummaryWe're seeking an experienced Support Engineering Manager to lead a team of engineers in delivering exceptional customer support experiences. The ideal candidate will have a proven track record of building high-performing teams, empowering employees to succeed, and driving customer-centric solutions.About the RoleIn this role, you'll oversee the...

  • Customer Success

    hace 2 semanas


    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    What You'll DoThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our largest customers.The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    About the Job:Palo Alto Networks is seeking a highly skilled Technical Customer Support Lead to join our team. As a key member of our Technical Assistance Center, you will be responsible for delivering exceptional customer experiences and driving sustained performance.Key Responsibilities:Lead a high-performing team of technical support engineers, focusing...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Palo Alto Networks is driving innovation in the cybersecurity space, pushing the boundaries of what's possible to protect digital transactions and safeguard sensitive information. We're seeking a seasoned professional to join our team as an Enterprise Client Success Manager.In this critical role, you will be responsible for ensuring the long-term success of...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    The **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...


  • San José, San José, Costa Rica Appvance A tiempo completo

    Appvance is headquartered in Santa Clara, California, with offices in Costa Rica, Rochester NY, and India.Investors in the company include Javelin Ventures, Kayne Capital, TRIHold Co, Social Internet Fund and Funders Club.Appvance is seeking an experienced Customer Success Manager to join our growing Customer Success Team.You will be responsible for...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job Summary:Palo Alto Networks is seeking an experienced Enterprise Support Delivery Manager to join our team. As a key member of our Technical Assistance Center, you will be responsible for enabling customer success with our award-winning network security products.Key Responsibilities:Lead a high-performing team of technical support engineers in delivering...