Enterprise Support Manager

hace 2 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Job Summary:

Palo Alto Networks is seeking an experienced Enterprise Support Delivery Manager to join our team. As a key member of our Technical Assistance Center, you will be responsible for enabling customer success with our award-winning network security products.

Key Responsibilities:

  • Lead a high-performing team of technical support engineers in delivering exceptional customer experiences.
  • Develop and implement strategies to optimize delivery excellence, driving sustained performance and scalability.
  • Collaborate with cross-functional teams to expand our Technical Assistance Center Academy program, identifying and training new engineers for success within Palo Alto Networks.
  • Measure and monitor performance metrics, ensuring alignment with organizational goals and objectives.
  • Provide mature guidance and mentorship to team members, promoting a collaborative learning environment and maximizing customer satisfaction.

Requirements:

  • Bachelor's degree in Computer Science or equivalent, with 10+ years of experience in enterprise support and service delivery.
  • Proven management experience leading technical support engineers, with expertise in network security and global technical education programs.
  • Strong understanding of network security technologies, including routers, switches, firewalls, and VPN routers.
  • Background in internetworking, LAN, and WAN technologies, with experience debugging complex networks.


  • San José, San José, Costa Rica Enterprise Software Solutions A tiempo completo

    **We advocate for a human-centered approach in addressing technological challenges**Optimizing resource utilization is the top cloud challenge at 42%.This is extremely hard for many organizations, as they tend to overprovision to allow for future scaleWe are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...


  • San José, San José, Costa Rica Enterprise Software Solutions A tiempo completo

    Job Description:We are seeking an experienced Enterprise Account Manager to join our team at ESS. As a key member of our sales organization, you will be responsible for driving sales growth by building and maintaining relationships with new and existing clients, identifying opportunities for upselling and cross-selling, and ensuring customer satisfaction and...


  • San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We are at the forefront of innovation at Hewlett Packard Enterprise, shaping the future of technology and driving business success.This Customer Success Manager role is instrumental in ensuring our customers achieve their goals and realize tangible results from their investments.You will work closely with HPE account teams' strategic customers to understand...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are looking for a skilled Enterprise Architect Manager to lead our software development teams in Costa Rica. The successful candidate will have extensive experience in managing large-scale systems and architecting enterprise-level solutions.Key ResponsibilitiesBuid a high-performing team of system engineers, developers, and project...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, or a related field - 1+ years of professional experience; Experience in customer/technical support, and advanced understanding of troubleshooting concepts - Experience in scripting or developing in at least one of the following languages: Python,...


  • San José, San José, Costa Rica Officespace A tiempo completo

    The purpose of the Enterprise Project Manager role is to manage, coordinate, and lead projects/programs from initiation through delivery.Responsible for meeting the project requirements and managing project scope, quality, schedule, resources, and risk.Serve as a liaison between all the cross-functional teams.What You'll Do: Drive large to enterprise...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About This OpportunityThis is an exciting chance to join our Azure Platform Technical Support (APTS) team, providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.As a key member of this team, you'll collaborate with others to resolve intermediate and complex technical problems for...


  • San José, San José, Costa Rica Zuora A tiempo completo

    **Transforming Enterprise Finance through Innovation**Zuora is a leading provider of cloud-based software for the Subscription Economy, and we're seeking a highly skilled Technical Account Manager to join our team.As a Technical Account Manager, you will play a critical role in helping customers optimize their revenue streams and drive business growth...


  • San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Digital transformation is at the core of what we do at Hewlett Packard Enterprise.We help our customers navigate this transformative journey through innovative technology solutions.This Customer Success Manager role plays a crucial part in ensuring customers derive maximum value from their investments.You will work closely with HPE account teams' strategic...


  • San José, San José, Costa Rica Jll A tiempo completo

    Job DescriptionWe are seeking an experienced Enterprise Change Initiatives Manager to join our team. As a key member of our organization, you will be responsible for leading and managing large-scale transformation initiatives, driving business growth and delivering exceptional results.You will work closely with cross-functional teams to identify business...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About the JobWe're looking for an Enterprise Technical Support Professional to join our Azure App Services team. In this role, you'll provide technical support and guidance to our enterprise customers, ensuring they achieve their goals in the cloud.Your Key ResponsibilitiesRespond to and resolve complex technical issues related to Azure App Services and...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    About SmartsheetSmartsheet is a leading cloud-based platform for work execution. We empower organizations to plan, capture, track, automate, and report on work at scale.The Enterprise Systems team manages the development, use, and support of Enterprise Applications. We are looking for a skilled Systems Developer with great technical abilities.This role...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    About SentinelOneSentinelOne is a cybersecurity company that's redefining the future of threat detection and response. Our XDR platform provides real-time protection, detection, and response to threats across networks.We're looking for a highly experienced professional to lead our technical support team. As an Enterprise Customer Experience Manager, you'll...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    **The role of a Manager, Enterprise Project Management at Canonical**:Canonical Ubuntu is the world's leading open source platform for cloud, IoT devices, and developers.As a manager of the Enterprise Project Management team you will lead a regional team of project managers ensuring delivery of a wide range of projects - the delivery of complex private cloud...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAmazon Support Services Costa Rica Srl is a world-class technology company that empowers innovation and excellence. We are seeking an exceptional Systems Development Engineer to join our team.Job DescriptionWe are looking for a skilled Systems Development Engineer with expertise in designing and supporting enterprise-scale infrastructure. As a key...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About Our Team:At Microsoft, our mission is to empower every person and organization on the planet to achieve more. As a member of the Global Partner Solutions (GPS) organization, you will be part of a team that drives cloud growth for all partners and Microsoft.Your Role:You will work as an Enterprise Channel Manager within GPS, collaborating with Microsoft...


  • San José, San José, Costa Rica Betterwho A tiempo completo

    Job Description:The Enterprise Development Manager will be responsible for leading the development and execution of business growth strategies to drive revenue expansion for Betterwho. This role requires a senior-level professional with extensive experience in business development, sales, and leadership.Key Responsibilities:Develop and implement...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Role OverviewWe're seeking a seasoned Tech Support Engineer to join our team at Tek Experts.This role offers an exciting opportunity to work with our clients to resolve complex software issues and deliver exceptional customer experiences.As a member of our Azure Platform Technical Support (APTS) team, you'll work collaboratively with colleagues to solve...

  • Customer Success Manager

    hace 3 semanas


    San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Customer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...

  • Engagement Manager

    hace 2 semanas


    San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Engagement ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.We're solving the world's most complex...