Enterprise Support Engineer

hace 4 días


San José, San José, Costa Rica Tek Experts A tiempo completo

About This Opportunity

This is an exciting chance to join our Azure Platform Technical Support (APTS) team, providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

As a key member of this team, you'll collaborate with others to resolve intermediate and complex technical problems for medium and large companies.

Your Main Responsibilities

  • Escalate complex or unusual cases to higher-level technical support when required.
  • Provide technical guidance across teams by identifying areas that need expertise on different modules of a solution to resolve cases.
  • Keep detailed records of all cases, including queries, process steps, and resolutions, aligned with customer commitments, established protocols, and procedures.

Key Qualifications

  • You have technical expertise and higher education coursework in IT or technical work, or experience with enterprise support.
  • You have a strong passion for technology, understand it well, and are skilled at using it.
  • You're fluent in both written and spoken English.
  • You enjoy tackling complex technical challenges.
  • You're customer-centric, proactive, and consistently deliver exceptional results.


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