Enterprise Tech Support Professional

hace 2 días


San José, San José, Costa Rica Tek Experts A tiempo completo

Role Overview

We're seeking a seasoned Tech Support Engineer to join our team at Tek Experts.

This role offers an exciting opportunity to work with our clients to resolve complex software issues and deliver exceptional customer experiences.

As a member of our Azure Platform Technical Support (APTS) team, you'll work collaboratively with colleagues to solve intermediate and complex technical problems for medium and large companies.

About the Team

Team Overview:

  • The APTS team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
  • Our team supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
Key Responsibilities

Main Responsibilities:

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.
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