Customer Success Engineering Lead
hace 3 días
Job Summary
We're seeking an experienced Support Engineering Manager to lead a team of engineers in delivering exceptional customer support experiences. The ideal candidate will have a proven track record of building high-performing teams, empowering employees to succeed, and driving customer-centric solutions.
About the Role
In this role, you'll oversee the development and implementation of strategies to enhance the customer support experience. You'll collaborate with cross-functional teams to identify and resolve complex technical issues, develop training programs, and improve processes to drive efficiency and effectiveness.
Key Responsibilities
- Team Leadership: Build and lead a high-performing team of engineers to deliver exceptional customer support experiences.
- Customer Engagement: Represent Microsoft to customers, manage customer relationships, and ensure prompt responses to customer inquiries.
- Process Improvement: Develop and implement strategies to enhance the customer support experience, including developing training programs and improving processes.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to identify and resolve complex technical issues.
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