Customer Success Leadership Role

hace 5 días


San José, San José, Costa Rica Zscaler A tiempo completo

We are seeking a highly skilled and experienced Customer Success Management Leader to join our team at Zscaler. In this role, you will be responsible for managing the post-sales technical relationships for our largest customers, turning them into life-long fans and ensuring the continued success of our most critical client relationships.

You will lead a growing team of CSMs focused on Commercial accounts, develop KPIs to support the strategic initiatives, and establish operational objectives and work plans and delegates assignments to subordinates.

The ideal candidate will have a strong understanding of cloud security, customer success strategies, and sales performance metrics, as well as excellent communication and leadership skills.

You will work closely with other members of the Zscaler Team that are active within your account, establishing an excellent working relationship and ensuring that Zscaler is and continues to be considered a key technology partner within the account.

As a manager, you will also be responsible for developing the team through training and certification, hiring and retaining the best talent available, and driving behavior, motivating, and supporting the existing CSM team.


  • Manager, Customer Success

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    What You'll DoThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our largest customers.The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross...

  • Manager, Customer Success

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    The **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    **Company Overview**Zscaler is a leader in the cloud security market, pioneering innovative solutions that help businesses protect their digital transformation. With a strong foundation in Gartner's Magic Quadrant and a growing TAM, we are well-positioned to dominate this rapidly evolving industry.Our sales culture emphasizes winning technology and products,...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...

  • Customer Success

    hace 3 semanas


    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...


  • San José, San José, Costa Rica Blue Cube Services Teletrabajo Freelance A tiempo completo

    **About the Role:**We are seeking a highly motivated and skilled Customer Success Contractor to join our team. This role involves resolving incoming questions from customers via Zendesk ticketing systems and live chat, quickly identifying and reassigning tickets that belong to other product lines, consistently tracking individual bugs and issues in Zendesk,...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Role OverviewWe are looking for an experienced Senior Team Leader to join our customer service team. As a Senior Team Leader, you will play a critical role in delivering exceptional customer experiences by developing and executing strategies to provide superior customer service, managing team performance, and driving continuous process improvement.Key...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    **Job Purpose**:**The Customer Success Supervisor role is critical to oversee and manage our Customer Success operations as part of our Customer Management Services offering.This role is specifically created to understand and help build and supervise execution plans aligned to our vendors Customer Success practices.In this unique role, the person will also...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team.As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision.You will collaborate with the Sales and Customer Success teams to help...


  • San José, San José, Costa Rica Intel A tiempo completo

    About the RoleThe Foundry Services Customer Program Manager will play a critical role in driving customer satisfaction and success across our Foundry Services organization.Main ResponsibilitiesDevelop and maintain deep relationships with key customers to understand their needs and deliver tailored solutions.Work closely with internal stakeholders to ensure...

  • Customer Success Manager

    hace 1 semana


    San José, San José, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and...

  • Customer Success Manager

    hace 2 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    Job Overview:The Customer Success Business Partner is a critical role that requires building and maintaining strong relationships with customers and internal stakeholders. This role involves developing and executing customer success plans to drive adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to drive...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job OverviewThe Enterprise Customer Success Manager plays a vital role in ensuring the scalability of Customer Success across all customer segments. This individual drives retention and adoption through risk recognition and mitigation, while continuously assessing customers to prioritize efforts.Key ResponsibilitiesMaintain a portfolio of customers and...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    Company DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...


  • San José, San José, Costa Rica Blue Cube Services Teletrabajo Freelance A tiempo completo

    **Blue Cube Services is excited to recruit **Ten (10) **remote working talent to work on a project for the world's leading software platform for digital assets.Offering the largest production crypto platform in the world, who share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a...

  • Customer Success Engineer

    hace 3 semanas


    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...