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Leadership Role in Customer Support
hace 2 semanas
Role Overview
We are looking for an experienced Senior Team Leader to join our customer service team. As a Senior Team Leader, you will play a critical role in delivering exceptional customer experiences by developing and executing strategies to provide superior customer service, managing team performance, and driving continuous process improvement.
Key Accountabilities
The successful candidate will be responsible for:
- Developing and executing strategies to provide superior customer service
- Managing team performance and driving continuous process improvement
- Overseeing the processing of customer orders, inquiries, and resolving customer issues and complaints
- Developing and maintaining continuous process improvement programs
Qualifications
To succeed in this role, you will need:
- Bachelor's degree or equivalent experience within Logistics, Supply Chain, Imports, and customer-centric organizations
- Minimum 3-5 years in a supervisory role with strong communication, problem-solving, and organization skills
- Detailed-oriented with the ability to make decisions quickly and effectively
- Knowledge of imports and exports, as well as strong interpersonal skills to negotiate and resolve supply chain issues
About Us
Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential.
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