Sr. Customer Support Engineer

hace 2 semanas

San José, San José, Costa Rica Wind River A tiempo completo

**ABOUT WIND RIVER**

Wind River is a global leader in delivering software for mission-critical intelligent systems.
For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.
Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy.
The company's software powers generation after generation of the safest, most secure systems in the world.
Examples include playing a key role in NASA space missions — such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers — and in recent 5G milestones — including the world's first successful 5G data session with Verizon and in building one of the largest Open RAN networks in the world with Vodafone.
The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a "Top Workplace" for ten consecutive years.
If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software-defined world.
**ABOUT THE OPPORTUNITY**

You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices.
You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate root causes, and provide high-quality solutions.
You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software, and everything in between).
**Responsibilities**:

- Debug and resolve customer issues in a timely and professional manner.
- Establish a deep understanding of customer needs for your area and leverage those insights to provide outstanding solutions.
- Manage ongoing bugs/incidents, system configuration and testing for Wind River products.
- Engage in internal and customer facing meetings.
- Work with cross functional teams to improve Wind River support processes.
- Proactively contribute content to the various Knowledge Bases within Wind River.
- Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future.
- Be available for after-hours duties if there is need.
**Qualifications**
- 4-6 years' experience required.
- Experience with RTOS/ Embedded Linux.
- Familiarity with Wind River Systems products and VxWorks a plus.
- Experience with NFV, OpenStack, DPDK, SDN, security-enhanced Linux, virtualization, VOIP, networking security a plus.
- Understanding of CVEs and Security vulnerabilities affecting the devices running the Wind River OSes.
- Familiarity of major processor families: PowerPC, Intel, ARM and RISC-V, including multi-core.
- Excellent written and oral communication skills.
- Linux and Windows host environments.
- Troubleshooting and debugging issues in a real-time embedded environment.
- Exceptional team player who works well in collaborative environment.
- Self-managed, fast learner with the desire and ability to master new technologies.
**Educational Requirements**
- Bachelor's or master's degree in computer science or related field.
**BENEFITS**
- Workplace Flexibility: Hybrid Work
- Medical insurance: Private health insurance
- Vacation and Time off: Employees are eligible for various types of paid time off.
- Wellness reimbursement: To promote healthy living and encourage employees' well-being.
- Tuition reimbursement
- Employee association
- Wellness Benefits through Unmind

If you're passionate about driving impact in a respectful and growth-oriented culture, join Wind River in shaping the future of intelligent edge technologies.
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