Cloud Security Solutions Engineer

hace 6 días


San José, San José, Costa Rica Zscaler A tiempo completo

**About the Role**

We are looking for a highly skilled Sr. Product Support Engineer to join our Customer Care Organization. As a key member of our team, you will be responsible for providing top-notch technical support to our customers and partners, managing escalated issues, and collaborating with cross-functional teams to resolve complex technical problems.

Your Key Responsibilities:

  • Collaborate with customers to understand their technical needs and provide tailored solutions
  • Develop and maintain expertise in Zscaler cloud services and products
  • Communicate effectively with both technical and non-technical stakeholders
  • Work closely with the engineering team to reproduce and resolve complex technical issues
  • Stay up-to-date with industry trends and emerging technologies

You Will Thrive Here If:

  • You have a passion for technology and a drive to continuously learn and improve
  • You possess excellent communication and interpersonal skills
  • You can work effectively in a fast-paced environment with multiple priorities
  • You have a proven track record of escalating technical customer issues and resolving complex problems


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