Customer Support Associate

hace 3 semanas


San José, San José, Costa Rica Microport Orthopedics S.A. A tiempo completo

JOB RESPONSIBILITIES:
1.
Position requires continuous interaction with functionally related departments, distribution network, customers, carriers, and internal MicroPort Orthopedics management.
2.
Must attend training sessions and available seminars as presented, in order to stay current on new products and procedures.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
COMPLIANCE:
Every employee is responsible for adhering to the AdvaMed Code of Ethics on Interactions with Health Care
Professionals and any related ethical, compliant business practices, including but not limited to, compliance with
the Company's Compliance Program, FDS regulations and guidance, Anti-Kickback Statute, and other Federal,
State and/or local laws.
Every employee is responsible for completing required compliance training successfully
and on-time.
Must be aware of all compliance guidelines and complete all compliance training successfully and on time.
ACCOUNTABILITY:
Limited degree of responsibility of others.
Responsible for meeting deadlines and maintaining operational work
flow requirements.
Access to customer invoices and statements.
Daily access to customer, product and pricing information.
Required to adhere to MPO policy regarding records retention, security, customer accounts and distributor
information.
The utmost in trust, leadership, initiative, and responsiveness is required for the role.
Acceptable error rate required.
Must improve to less than 1% error rate before considered proficient in job.
Errors
result in lost customers, lost sales and increased operational expense required for corrections.
Education Required: High School Diploma, GED or related Technical Education

Education Preferred: Bachelor´s degree

Years of Related Experience: 1-3 years of customer service experience or related field.
history of working in a medical device environment is very nice to have.
SPECIAL SKILLS, KNOWLEDGE, AND ABILITIES:

- Must possess a high degree of interpersonal relationship skills in order to effectively meet customer
requirements.
- Must have excellent communication skills.
- The position requires independent problem solving, critical thinking, and sound judgment regarding
customer satisfaction and MPO requirements.
- Familiar with JDE Order Entry/Inventory System preferred.
- Excellent Data Entry skills.
- Ability to cover data entry processing for distributors that are not online with JDE.



  • San José, San José, Costa Rica Convera A tiempo completo

    **Job Summary**:- The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.- This role supports and encourages Clients in using online digital tools and identifies opportunities for...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce.Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders.Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica seeks a Technical Support Associate II to join their team. This role is responsible for providing exceptional customer service and technical support to clients.About the JobThis is a challenging opportunity for an experienced IT professional looking to take on a leadership role in a fast-paced environment. The ideal candidate...


  • San José, San José, Costa Rica Convera A tiempo completo

    **Costumer Support Associate/Collector****You will be responsible for**:**Outstanding Invoices -50% of the time**- Daily monitoring of outstanding invoices.- Thorough investigation before contacting the customer.- Intellimatch / Sales Force updated with contact made and conversation around outstanding's.- Daily reporting to the GTM team and Operations...


  • San José, San José, Costa Rica Convera A tiempo completo

    Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre**We are looking to someone to cover NZ region**: 2:30pm- 11:00pm or 3:00-11:30pm Costa Rica Time, Sunday to Thursday.Duty/Responsibility Percentage of TimeRequest Handling - Pre & post-transaction queries- Resolve multi-channel Client transaction...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly skilled Adjudication Senior Associate to join our team at Amazon Support Services Costa Rica Srl.The successful candidate will have 1+ years of human resources experience and 1+ years of customer service experience, with excellent attention to detail and the ability to prioritize in a fast-paced environment.This is a seasonal contract...


  • San José, San José, Costa Rica Fragrancex A tiempo completo

    **Customer Service Associate**- **This is a full-time, remote job, work from home, from anywhere**_Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered.We expect every call to be answered on the first ring to support our industry-leading service experience.Phones are...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Language: Fluent in English, Spanish Technical (Computer) skills is a must.- Being able to escalate systemic and process defects identified.- Strong prioritization and time management skills, with a high degree of flexibility.- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.- Excellent performance record,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    1+ years of technical experience working with computer systems and technology components such as internet browsers, cloud storage services and CRM ticketing systems.- 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment- General knowledge in one or more technology domain areas (e.g., cloud computing, internet,...


  • San José, San José, Costa Rica Oracle A tiempo completo

    Customer Service Admin Support A4-230000F2**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese**Preferred Qualifications**Preferred Qualifications - ExternalAssociate Dispatch CoordinatorThe Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area...


  • San José, San José, Costa Rica Convera A tiempo completo

    Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements.To provide a first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.Demonstrate high levels of motivation and target focused, able to work under...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are looking for a highly skilled ERC Associate to join our HR team at Amzn Support Srvcs Costa Rica. As an ERC Associate, you will play a crucial role in supporting Amazon employees across various regions, providing them with accurate and timely information about company policies, benefits, and other HR-related matters.You will work closely...

  • It Support Assoc I

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications6+ months of experience in IT help-desk or desk-side environment.Advanced written and spoken English and Spanish level.High School diplomaExperience in Windows, Mac OS environmentsProven ability to communicate with technical and non-technical staff.Job summaryExternal Job DescriptionAmazon's IT Support is the first point of contact for...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Key Responsibilities**:Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.Follow detailed verbal and written instructions.Ability to empathize...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the JobThe Employee Resource Center (ERC) is a vital part of Amzn Support Srvcs Costa Rica's HR organization. As an ERC Associate, you will be the first point of contact for Amazon employees across the US, EMEA, Canada, and LATAM, providing support and solutions to their inquiries related to payroll, policies, and benefits.This role requires strong...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluency in Spanish & English.- HR experience or 2+ years of customer service experience- Computer literacy (Excel, Work, PowerPoint, Outlook).- Ability to work in international teams where team members are in different locations and belong to different cultures.- Excellent verbal and written communication skills- Must be complying with quality and...


  • San José, San José, Costa Rica Betterwho A tiempo completo

    **Job Overview**Betterwho is committed to providing top-notch customer support, and we're looking for a skilled Phone Support Specialist to join our team. As a Remote Resident Support Specialist, you will be responsible for handling customer inquiries and issues with professionalism and poise.**Key Responsibilities:**Manage a high volume of customer...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...


  • San José, San José, Costa Rica Emora Health A tiempo completo

    **Emora Health - Operations Associate****Who We Are at Emora Health**:Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care.Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, as well as other...

  • Customer Support

    hace 3 semanas


    San José, San José, Costa Rica Modsquad A tiempo completo

    **ModSquad **has partnered with multiple top tier brands/clients across the globe and we need the best of the best in **Customer** **Support**Do you have a **Customer Support **background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our networkIf you want the chance to work gigs on the coolest of client...