Customer Support Associate
hace 3 semanas
JOB RESPONSIBILITIES:
1.
Position requires continuous interaction with functionally related departments, distribution network, customers, carriers, and internal MicroPort Orthopedics management.
2.
Must attend training sessions and available seminars as presented, in order to stay current on new products and procedures.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
COMPLIANCE:
Every employee is responsible for adhering to the AdvaMed Code of Ethics on Interactions with Health Care
Professionals and any related ethical, compliant business practices, including but not limited to, compliance with
the Company's Compliance Program, FDS regulations and guidance, Anti-Kickback Statute, and other Federal,
State and/or local laws.
Every employee is responsible for completing required compliance training successfully
and on-time.
Must be aware of all compliance guidelines and complete all compliance training successfully and on time.
ACCOUNTABILITY:
Limited degree of responsibility of others.
Responsible for meeting deadlines and maintaining operational work
flow requirements.
Access to customer invoices and statements.
Daily access to customer, product and pricing information.
Required to adhere to MPO policy regarding records retention, security, customer accounts and distributor
information.
The utmost in trust, leadership, initiative, and responsiveness is required for the role.
Acceptable error rate required.
Must improve to less than 1% error rate before considered proficient in job.
Errors
result in lost customers, lost sales and increased operational expense required for corrections.
Education Required: High School Diploma, GED or related Technical Education
Education Preferred: Bachelor´s degree
Years of Related Experience: 1-3 years of customer service experience or related field.
history of working in a medical device environment is very nice to have.
SPECIAL SKILLS, KNOWLEDGE, AND ABILITIES:
- Must possess a high degree of interpersonal relationship skills in order to effectively meet customer
requirements.
- Must have excellent communication skills.
- The position requires independent problem solving, critical thinking, and sound judgment regarding
customer satisfaction and MPO requirements.
- Familiar with JDE Order Entry/Inventory System preferred.
- Excellent Data Entry skills.
- Ability to cover data entry processing for distributors that are not online with JDE.
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