On-Site Customer Service Associate
hace 1 día
**Key Responsibilities**:
Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
Follow detailed verbal and written instructions.
Ability to empathize with and prioritize customer needs
Opportunity to learn other areas of the business and support specialty departments as needed.
**Basic Requirements**:
Located at Costa Rica.
Over 18+ old with national ID or permanent resident ID (Dimex).
High School Diploma or equivalent.
Fluent English and Spanish language proficiency required (bilingual position).
Strong typing, phone, and computer navigation skills.
Ability to follow detailed verbal and written instructions.
**Preferred Qualifications**:
Should be self-driven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead.
Customer service oriented.
Ability to embrace constant change with flexibility and good grace.
Should be comfortable with a multi-tasking, high-energy environment.
**Shipping & Delivery Support** is a customer service organization dedicated to support the Amazon Supply Chain network for multiple geographies like MX, NA, UK, India and EU.
It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to Customers.
Overall, SDS plays a critical role in ensuring the smooth functioning of Amazon Logistics transportation (AMZL) and thereby has a direct impact on Amazon's ability to serve its customers on time.
Our Customer Service is open 24 hours per day, 7 days a week.
As a Full Time Amazon, Customer Service employee your work schedule could fall anywhere in between these hours, and may often require one or both weekend days with the additional expectation to work OTI if there is a business need, large-scale event, or if peak season requires.
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