Customer Service Experience Associate
hace 24 horas
The Customer Service Experience Associate plays a vital role in delivering exceptional customer experiences, working closely with clients to address their inquiries and resolve issues efficiently.
Key Responsibilities:
- Provide timely assistance to cardholders on account-related matters
- Respond promptly to customer calls and engage with them in a professional manner
- Facilitate issue resolution in line with established client policies and procedures
- Update and record cardholder information within the client's CRM system
- Complete necessary actions to initiate transactions and conduct investigations
- Inform cardholders of billing dispute procedures and transfer calls to relevant internal departments as required
- Verify and activate new and reissued cards
- Stay up-to-date with current client policies and procedure changes
- Support colleagues and take escalated calls from cardholders
Required Skills:
- Basic computer skills and proficiency in English (B1+ level)
Competencies:
- Excellent written and verbal communication skills
- Strong customer focus
- Analytical thinking
- Interpersonal skills
- Problem-solving abilities
Compensation:
490,000.00 - 550,000.00 Costa Rican colón per month
Languages:
English is required for this position
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