Customer Service Representative
hace 4 semanas
Job Overview
Convera is seeking a highly skilled Customer Support Associate to join our team. As a key member of our customer-facing function, you will play a vital role in delivering exceptional service and quality to our clients.
About the Role
We are looking for an experienced professional who can provide first-line contact for customers, responding to post-payment queries and targeting real-time resolution. You will be responsible for maintaining high motivation and target focus, working under pressure to meet customer satisfaction.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Meet or exceed customer satisfaction targets and SLAs
- Work collaboratively with internal stakeholders to resolve customer issues
Requirements
- 2+ years of experience in a customer-facing role within the financial services sector
- Proven track record of delivering exceptional customer service and meeting targets
- Strong communication and interpersonal skills, with the ability to build relationships with internal and external clients
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
What We Offer
- Competitive salary: $55,000 - $65,000 per annum
- Comprehensive training and development opportunities
- Collaborative and dynamic work environment
About Us
Convera is a leading provider of innovative payment solutions, dedicated to delivering exceptional customer experiences and exceeding industry standards. Our team is passionate about building strong relationships with our clients and providing personalized support to help them achieve their goals.
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