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Remote- Customer Success Associate
hace 4 semanas
We are hiring a client success representative for our Property Management Company.
You will be working alongside a team working to support our clients in a timely and efficient manner.
You will have clear support goals and report to the client success manager who sets goals with you.
**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Clear English Communication Written and Spoken
- Experience working in a High Volume Customer Service environment
- Advanced Customer Service Skills
- Task-Driven
- Critical thinking
**Salary**: ¢705,000.00 - ¢825,000.00 per month
**Experience**:
- Customer Service: 3 years (required)
**Language**:
- English fluently (required)
