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Customer Experience Innovator
hace 1 semana
About Aligntech
Aligntech is a pioneering medical device company that's revolutionizing the dental and orthodontic industry with its cutting-edge technology. Our innovative approach combines AI, machine learning, digital imaging, and biomechanics to develop the Invisalign system, the most advanced clear aligner system in the world.
We're a global team of talented employees who are passionate about transforming smiles and changing lives. With our digital ecosystem, we provide dental professionals worldwide with the tools and treatment options they need to achieve exceptional results.
The Role
We're seeking an experienced Customer Experience Innovator to join our Global Digital Solutions team. As a key member of our team, you'll play a crucial role in enhancing our customer experience by identifying areas for improvement and implementing data-driven solutions.
In this role, you'll collaborate closely with our global Customer Success team to determine which behaviors underlie outcome and perception metrics. You'll work with business teams to investigate customer feedback, develop hypotheses, and drive root cause resolutions.
You'll also be responsible for maintaining project management documentation, combining findings into structured reports, and driving internal understanding of the importance of customer experience across all functions.
Key Responsibilities
- Collaborate with the global Customer Success team to identify areas for improvement
- Work with business teams to investigate customer feedback and drive root cause resolutions
- Maintain project management documentation and combine findings into structured reports
- Drive internal understanding of the importance of customer experience
Requirements
- Bachelor's degree or higher in a relevant field
- 6-10 years of directly related experience
- Bilingual English-Spanish
- Experience in CX and/or customer success and/or customer training
- Strong project management skills and experience with Microsoft Office
What We Offer
We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and are looking for a challenging role that will push your skills to the next level, we encourage you to apply.
