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Sales and Operations Manager

hace 2 meses


San José, San José, Costa Rica Regus A tiempo completo

**Sales and Operations Manager**

At Regus, we strive to provide our customers with the best workspace experience. As a Sales and Operations Manager, you will be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue. You will motivate your team to create a great working environment, ensuring customer satisfaction and retention.

**A typical day at Regus**

You will start the day with an informal team talk to plan the day and ensure everyone is prepared. You will welcome members and guests, show them the facilities, and help them set up their WiFi connections and AV system for their presentations.

Later, you will have a meeting to learn more about a new member and understand their business needs. You will think about other businesses in the centre and how you might be able to introduce them to each other at a networking event.

A large company is taking a whole floor of the centre and is moving in next week. You will run through the move-in details with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

At lunchtime, a couple will walk in enquiring about coworking membership. You will offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.

**About you**

We are looking for someone who has the experience and aptitude to manage a smooth-running operation. You will need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You will also need to be:

A good communicator, used to dealing with customers - ideally in the hospitality or events industry
- Confident, approachable, and able to build strong relationships with customers
- A great manager, who leads by example and knows how to motivate and inspire a team
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic, and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages

In addition, you will:

Manage the day-to-day running of the centre, focusing on exceptional customer service
- Inspire your team of associates, developing their skills to get the best from each team member
- Promote your centre to new customers and show them how flexible workspace could enhance their business
- Generate leads by delivering engaging networking events within your community

**What we offer**

On top of a competitive salary package, you will enjoy:

A bright and inspiring work environment
- Training and development opportunities