Account Management Specialist
hace 1 semana
Nitel is seeking a skilled Account Management Specialist to manage all aspects of the service delivery process for customers with fewer than twenty locations and simple product solutions. This role involves building strong relationships with internal and external stakeholders, ensuring data accuracy, and driving timely deliverables.
**Key Responsibilities:**
- Building and maintaining strong relationships with customers and internal stakeholders.
- Managing and completing all assigned tasks within Hyperdrive (CRM) and keeping tasks and order status up to date with order details and project comments.
- Ensuring on-time delivery of service and related project dates.
- Communicating with customers on order-related details as needed.
- Meeting quality, productivity, turnaround time, and other expectations.
**Requirements:**
- 2+ years of experience in a fast-paced customer service role or office work experience with web-based tools and data entry
- Excellent communication skills
- Advanced English Speaker skills (B2+)
- Proficiency with Microsoft Office Suite
- Self-motivation, excellent organization skills, and an eye for detail
- Telcom/networking experience a plus
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