Senior Application Support Specialist
hace 6 horas
We are seeking a highly skilled Senior Application Support Specialist to join our team at Citi.
Responsibilities:
- Provide technical and business support for users of Citi Applications, ensuring quick resolutions to application issues and driving stability, efficiency, and effectiveness improvements.
- Develop and maintain technical support documentation, ensuring that storage and archiving procedures are in place and functioning correctly.
- Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
- Engage in post-implementation analysis to ensure successful system design and functionality.
- Identify risks, vulnerabilities, and security issues, communicating their impact.
- E nsure essential procedures are followed and help define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Advise or coach new or lower-level analysts.
Qualifications:
- Bachelor's/University degree or equivalent experience.
- 5-8 years' experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
- Effective written and verbal communication skills, including the ability to explain technical issues in simple terms.
- Knowledge/experience of ITIL.
- Good all-round technical skills – windows, unix, sql, oracle.
Benefits:
- Competitive compensation package with various benefits.
- Private Medical Care Program and onsite medical rooms.
- Pension Plan Contribution to Voluntary Pension Fund.
- Group Life Insurance.
- Flexible work arrangements in an organization that acknowledges life-work balance.
- Inclusive and friendly corporate culture where diversity and equality is widely recognized.
- A socially active team and communities with diverse networking opportunities.
- Career progression opportunities across geographies and business lines.
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