High-Level Application Process Specialist

hace 13 horas


San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

We are seeking a highly skilled and experienced High-Level Application Process Specialist to join our team in Costa Rica.

**Position Overview**

This role involves providing expert-level support for application processes, working closely with cross-functional teams to resolve process-related issues and ensure seamless workflow. The ideal candidate will have a strong background in service management, with experience in incident and problem management, as well as leadership skills in meetings and project coordination.

**Key Responsibilities:**

  • Liaise with Data Support, SMI, and TICM teams to resolve process-related issues
  • Work closely with onsite L3 Application Product Manager
  • Backup for customer product manager and drive product calls and testing touchpoint meetings

**Requirements:**

The successful candidate will possess:

  • 6+ years of experience working with service management, focusing on incident and problem management
  • Experience working on global projects
  • 3+ years of experience leading meetings and creating/updating minutes and follow-up on actions
  • 2+ years of experience working on global projects following up on tasks and ensuring their completion
  • Knowledge of working with Excel complex formulas

**Nice to Have:**

Agile/scrum experience

**Education Requirements:**

Bachelor's degree or equivalent work experience

**About NTT DATA Services:**

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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